API Request Still Not Answered

[laumbach_robert]

Hello,

I submitted an API key request on June 10th. I was informed that it usually takes 2-4 weeks to get approved or rejected. Seeing as it has been 4 weeks since I submitted my request, I am wondering if I can get an update on what has happened.

Thanks

[tinker_bell3]

Hi Robert,

I'm sorry about the delay. I'll follow-up with the team about your request, and they will update you directly via ticket. Thank you for your patience while our team is reviewing your request. 

[laumbach_robert]

Hello Joanne,

I still have not had anyone respond or update me.

Best,
Robert

[tinker_bell3]

Hi Robert,

I checked your account and I can confirm that our team has already reached out to you via ticket. Please log in to your account and kindly check your ticket number: 28870323. Thank you.

[laumbach_robert]

That was regarding an issue about my ID verification. I now need to know
whether my request has actually been approved or rejected, which no one has
reached out to me about.

[g_vasilevski]

Hi Robert,

I would like to confirm that your API key request was declined. Feel free to submit another in the future and our team will review your request again. Thank you.