Getting Attention: Upwork Marketplace Standards Emails

[owaiskarni69]

Hi Everyone,

I recently received an email from Upwork stating that "We received feedback from one of your clients that a recent project may not have gone as expected. While we understand that not every project will meet clients' expectations, it's crucial to learn and adapt from these experiences." This has left me quite puzzled as I received two reviews from my clients last week, both of which were 5-star ratings accompanied by very positive feedback. Additionally, both clients assured me that they did not leave any negative private reviews.

I have been a freelancer on Upwork for the last 5 years, with over 200 reviews, nearly all of which include positive feedback. Given this, I am concerned and would like to understand why this has happened. I am particularly worried about whether these emails could lead to the removal or suspension of my account, especially since I've received similar emails twice before.

I would greatly appreciate any assistance or clarification you could provide regarding this matter.

I would greatly appreciate any assistance or clarification you could provide regarding this matter.

Thank you in advance for the support.

Best regards,
Muhammad

[PradeepH]

Hi Muhammad,

Thank you for your message. I am sorry for any confusion caused by the notifications you received.

The email you received is part of our regular communication process designed to motivate freelancers to consistently improve and address any potential issues based on client feedback. After reviewing your account, I found that several contracts were completed this month. While I cannot provide specific details about a particular job or client that prompted this notification, I recommend reviewing the message and adopting the best practices shared therein to enhance your skills and approach to freelancing on Upwork.

Please don't hesitate to reach out if you have any further inquiries.

- Pradeep