I checked this for you and our team has already reached out to you regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
I couldn't get why my account has been suspended. I checked for the emails but I couldn't find one saying my account has been suspended and the reason why.
I had a video chat with an operator but the problem's still there.
How can I manage it?
I checked your account and it looks like our team reached out to you previously about your account suspension. Please check the ticket number: 30302997. I also checked that you have submitted a support ticket to our team as well. One of our team members will also update your ticket to assist you further.
I checked and it seems that you already created a support ticket regarding your account status. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.