Account suspended

[Ivana G]

I am suspended for no reasonable reason. It says i can't say that i write erotic stories, but i write all kind of stories, for kids for adults, cookbooks, blogs... What is the big deal if i write these stories as well?

[Luiggi R]

Hi Ivana,

I am afraid that adult writing jobs are not permitted as per Upwork TOS. I see that there's a support ticket for your case. I'd advise that you follow up with the team to have your account resumed. 

Thank you.

[Ivana G]

Hi there, i was trying to find the way how to contact somebody but only bot
is open for solving quick problems. Could you tell me how can I reach team
to help me solve my problem/.

[Bojan S]

Hi Ivana,

I checked this for you and our team has already reached out to you regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.

Thank you!

[Ivana G]

Hi dear,

Unfortunately, i don't have any of these emails with details how to solve
the problem and activate my account again. I have changed my account and
removed that critical part about stories for adults. When can I expect you
to activate my account again?

Thanx and regards

[Bojan S · Accepted solution]

Hi Ivana,

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[Farhad M]

Hi,

I couldn't get why my account has been suspended. I checked for the emails but I couldn't find one saying my account has been suspended and the reason why.

I had a video chat with an operator but the problem's still there.
How can I manage it?

[Joanne Marie P]

Hi Farhad,

I checked your account and it looks like our team reached out to you previously about your account suspension. Please check the ticket number: 30302997. I also checked that you have submitted a support ticket to our team as well. One of our team members will also update your ticket to assist you further. 

[Aamir S]

Hi there,
Hope you're doing great.

My account is showing "Suspended" status. I actually haven't used since last couple of years. I want to verify all details again, but how and where I can respond??

[Nikola S]

Hi Aamir,

I checked and it seems that you already created a support ticket regarding your account status. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.