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Client doesn't want to pay

Active Member
Gaensly Joseph Fed J Member Since: Feb 5, 2019
1 of 17

Hello everybody,

I am new on upwork. What should I do, if I delivered a job since december 26th but the client doesn't want to pay. He keeps telling me to open a dispute. I feel like if I do, upwork will bend on his side, that is why he keeps telling me to do so. Please someone give me an advise.

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 17

December 26!

 

That is over a month ago. You are clearly using Upwork incorrectly.

 

You should have submitted the work using the official button as soon as you finished the work. That way, if the client did nothing, you would have been paid after 2 weeks. Automatically.

 

If this client is telling you he does not want to pay, then he is a scammer. A client can't just hire somebody and then not pay for the work once it has been done.

 

You will need to decide what to do. It would not hurt to submit the work with the official button. If he asks for revisions, you could file a dispute and flag the job to report the client for asking for free work. Report what he said about not wanting to pay for the work. Include the work you did in your portfolio. If the client does not pay, then the work belongs to you to do what you want with it.

Active Member
Gaensly Joseph Fed J Member Since: Feb 5, 2019
3 of 17

Do you think I should open a dispute now? or what can you advise me to do since I sent the job already?

Community Guru
Preston H Member Since: Nov 24, 2014
4 of 17

re: "Do you think I should open a dispute now? or what can you advise me to do since I sent the job already?"

 

How much money was this for?

What was the project?

 

Did you already use the green Submit button yet?

I don't even know if you can open a dispute before you use the Submit button.

 

The PROPER thing to do is to submit the work using the "Submit Work / Request Payment" button. Then let the client release payment OR click a button to "request revisions."

 

At that point you should be able to open a dispute - if the doesn't pay you or let automatic payment happen.

Active Member
Gaensly Joseph Fed J Member Since: Feb 5, 2019
5 of 17

It was 490 pages of a maths book for 450. The thing is he never opened the milestone for this job. He stated that he will pay after completion and now that I've done he keeps telling me to open a dispute.

Community Guru
Preston H Member Since: Nov 24, 2014
6 of 17

re: "The thing is he never opened the milestone for this job."

 

If he didn't create a milestone, how are you supposed to get paid?

 

Do you even have a contract in place?

It is not possible to create a fixed-price contract with zero milestones.

 

What do you see when you look here: Upwork -> My Jobs -> My Jobs ?

 

He sounds like a scammer who is taking advantage of the fact that you do now know how to use Upwork properly.

 

You may have simply created a portfolio piece for yourself, rather than done anything you can get paid for.

 

You can't get paid if there is no contract.

Active Member
Gaensly Joseph Fed J Member Since: Feb 5, 2019
7 of 17

I went to Upwork --> My jobs --> Jobs ...I completed a job for him before for 200.. I only saw that amount of 200 and No active milestone written below... but seems like that contract is still active. Do you thinkk that there is still a way to get paid for the second job delivered?

Community Guru
Preston H Member Since: Nov 24, 2014
8 of 17

re: "I went to Upwork --> My jobs --> Jobs ...I completed a job for him before for 200.. I only saw that amount of 200 and No active milestone written below... but seems like that contract is still active. Do you thinkk that there is still a way to get paid for the second job delivered?"

 

Thank you for providing this additional information.

 

You have a contract, and it had one milestone. You did that one milestone and you were paid for it.

 

That's it.

 

The client didn't set up a second milestone. You SHOULD NOT have done work that wasn't set up as a funded milestone.

 

The client tricked you. That is why he is telling you to file a dispute - because he knows you can't do anything.

 

re: "Do you think that there is still a way to get paid for the second job delivered?"

If there is no second milestone, then there is no way to get paid. Unless the client wants to pay you with a bonus. And the client doesn't want to do that.

 

You have no basis for opening a dispute. Because there is escrow money to dispute. You can't dispute zero.

 

The work you did that you were not paid for belongs to you. You may put it into your portfolio or sell it or do whatever you want with it.

Active Member
Gaensly Joseph Fed J Member Since: Feb 5, 2019
9 of 17

ooh got it..Thanks a lot. Now I know how it works, I will be careful in the future. Thank you Preston H.

Community Guru
Petra R Member Since: Aug 3, 2011
10 of 17

Gaensly Joseph Fed J wrote:

It was 490 pages of a maths book for 450.


Translation of  490 pages for $ 450?  Smiley Surprised

 

You have got to be joking.

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