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Done work for a client - haven’t yet been paid

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Amber P Member Since: Jul 19, 2019
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Hello, I hope you can help. I’ve completed work for a client, they explained they weren’t happy with the work. I went back through the work, amended it, and sent it back to him. Client hasn’t responded and it’s been 2 weeks today. I still haven’t received my money.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
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Hi Amber,

 

If the client has simply stopped responding but the milestone was funded in escrow, then the client has a period of 14 days (1 more day in this case) from the most recent work submission on a milestone to review and request any changes, after which the funds will automatically be released from escrow to you.

 

You don't want to submit the work more than once, since this resets the clock back to the beginning and you will have to wait 14 days from your most recent submission for the funds to be released if the client does not take action on their end. You can have a look at this article about Fixed-Price Protection for more information.

 

Thank you!


~ Bojan
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