Hourly Contract

[aqsa005]

I have completed my hourly contract but don't know why Upwork blames me about overbilled, even though they can see memos regarding work
If freelancers haven't done any wrong, then why are they punished like this?

[1b6275e0]

Hi Aqsa, I just read and want to ask. What punishment did the platform give you? Didn't you get all your payments?

[aqsa005]

No, Payment has refunded!!!

[IvygailJ]

Hello Aqsa,

I am sorry to hear about the issue with your hourly contract. I checked and see that you are already in correspondence with our team on your support ticket. If you need furter assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.