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j_doris
Community Member

Hourly contract

The client's payment method was verified and I don't the reason why upwork gave a refund

12 REPLIES 12
prestonhunter
Community Member

re: "The client's payment method was verified and I don't the reason why upwork gave a refund"


The refund happened because your hours were not protected by the Upwork Payment Protection program.

 

To qualify, you need more than a payment-verified contract. Also need time logged by the destkop app (not manual time), adequate/informative memos, adequate activity levels, and screenshots showing you working on the project (not watching YouTube/Facebook, etc.)


Preston H wrote:

(not watching YouTube/Facebook, etc.)


What if the job actually involved being on fb?

What if the freelancer was actually doing the job by being on fb or watching Youtube?

 

Call it an academic question, if you may.

re: "What if the job actually involved being on fb? What if the freelancer was actually doing the job by being on fb or watching Youtube?"

 

!!

Well if that's the job, then obviously that would count, and that wouldn't be something that would disqualify work diary screenshots from Upwork Payment Protection.

 

I was just trying to give an example.

Forget about what I said and use this example instead:

If the job is "Edit the punctuation and spelling in this Word file and never play Tetris while doing so," then a client would not want to see screenshots of a freelancer playing Tetris.

Thanks for your response, Preston.

In general, I think that, as fb and the social networks increasingly become part and parcel of people's lives, it might become even tougher for the Upwork hourly protection team to arbitrate on disputes where the time tracker captured a few times that the freelancer was on fb, or Youtube, or playing tetris.

 

Upwork might not be able to say for sure that the freelancer was not looking for a solution to a problem related to the client's project, on fb. The freelancer might not want the client to know how he goes about finding his solutions. This is just a hypothetical scenario.


Abinadab A wrote:

Thanks for your response, Preston.

In general, I think that, as fb and the social networks increasingly become part and parcel of people's lives, it might become even tougher for the Upwork hourly protection team to arbitrate on disputes where the time tracker captured a few times that the freelancer was on fb, or Youtube, or playing tetris.

 

Upwork might not be able to say for sure that the freelancer was not looking for a solution to a problem related to the client's project, on fb. The freelancer might not want the client to know how he goes about finding his solutions. This is just a hypothetical scenario.


In those hypothetical scenarios, the freelancer whose client failed to pay would remain unpaid. Not Upwork's problem. Payment Protection is a benefit subject to specific criteria, failure to meet the criteria means you don't receive the benefit. 

lysis10
Community Member

lol "Jane" went poof.

 

The Internet is not sending its best.


Abinadab A wrote:

Thanks for your response, Preston.

In general, I think that, as fb and the social networks increasingly become part and parcel of people's lives, it might become even tougher for the Upwork hourly protection team to arbitrate on disputes where the time tracker captured a few times that the freelancer was on fb, or Youtube, or playing tetris.

 

Upwork might not be able to say for sure that the freelancer was not looking for a solution to a problem related to the client's project, on fb. The freelancer might not want the client to know how he goes about finding his solutions. This is just a hypothetical scenario.


Tonya's reply gets to the heart of the matter: the rules are the rules, and you follow them for protection, or ignore them to forego protection. The screenshots conform to the rules, or they do not. There's no judgment involved on Upwork's part.

 

I only want to clarify, for the sake of anyone confused by your language, that Upwork never "arbitrate[s] on disputes." As escrow agent, it cannot do so. During "mediation"—something of a misnomer—it encourages the disputants to come to agreement. If no agreement is forthcoming, Upwork can only refer the parties out to a professional "arbitration" service for a legally binding resolution.


Douglas Michael M wrote:

I only want to clarify, for the sake of anyone confused by your language, that Upwork never "arbitrate[s] on disputes." As escrow agent, it cannot do so. During "mediation"—something of a misnomer—it encourages the disputants to come to agreement. If no agreement is forthcoming, Upwork can only refer the parties out to a professional "arbitration" service for a legally binding resolution.


You're right. The Upwork team mediates in, and doesn't arbitrate on, disputes.

But I believe in the course of doing this to determine if a freelancer qualifies for hourly protection, they often have to make a decision or two.

If not, they would have appointed bots to do the job.


Abinadab A wrote:

Douglas Michael M wrote:

I only want to clarify, for the sake of anyone confused by your language, that Upwork never "arbitrate[s] on disputes." As escrow agent, it cannot do so. During "mediation"—something of a misnomer—it encourages the disputants to come to agreement. If no agreement is forthcoming, Upwork can only refer the parties out to a professional "arbitration" service for a legally binding resolution.


You're right. The Upwork team mediates in, and doesn't arbitrate on, disputes.

But I believe in the course of doing this to determine if a freelancer qualifies for hourly protection, they often have to make a decision or two.

If not, they would have appointed bots to do the job.


Given Upwork's base M.O., I wouldn't be surprised if they have. Robot wink

joansands
Community Member

One of your feedbacks refers to the owner of your profile as "Jane" and a her. What is going on?


Joan S wrote:

One of your feedbacks refers to the owner of your profile as "Jane" and a her. What is going on?



I wouldn't read much meaning into that.

It doesn't mean Wilson bought his profile from a "Jane", if that's your drift.

Some clients can be rather lazy and would just copy feedback from another contract into their feedback without changing anything.

In such cases, a freelancer should not be held responsible for such error.

The client made a mistake with that and why the you flag my account. Joan