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Re: Looking for advice on client relationship

Active Member
Bjorn B Member Since: Jan 30, 2019
1 of 13

Hello good Upwork people!

 

7 days ago I submitted a job for payment for a rush job started and completed on the same day. It is fixed-price and money is secured in escrow. Client has not been in touch in any way since job was submitted. 

One the one hand I guess I could just do nothing, and in 7 days I'd get paid. 

But as this was my first job and I'd like to build a good JSS, I was thinking of reaching out to the client, asking if they were satisfied with the job and if there was anything else I could do to help out.

 

If they say no, then I would ask them to close the contract, which, as I understand it, would both release the funds to me, as well as force them to leave a reply. 

Have I understood how it works correctly, and, in your opinion, is this a good approach?

If not, what would you recommend?

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 13

For me, I never ask a client to close a fixed-price contract until I have been paid.

 

I don't want to confuse them.

 

Because the question could arise:

Is the client supposed to cancel the contract and request funds back, or release payment and then close the contract?

 

I also don't ask clients to release payment.

 

I don't think there is anything wrong with sending a short note and asking if the client needed anything else or had any questions.

 

But usually I just submit the work and wait to get paid.

 

I very well may ask a client to close a fixed-price contract AFTER payment has been released to me.

Active Member
Bjorn B Member Since: Jan 30, 2019
3 of 13

Thanks for your reply.

 

"But usually I just submit the work and wait to get paid.

 

I very well may ask a client to close a fixed-price contract AFTER payment has been released to me."

Can I assume that this doesn't negatively affect my JSS in any way?

Also, do you ever ask clients
a) to leave feedback, or is that something that they have to do automatically?

b) to use the project in your portfolio, or is that bad practice?

Community Guru
Preston H Member Since: Nov 24, 2014
4 of 13

re: "Also, do you ever ask clients
a) to leave feedback, or is that something that they have to do automatically?"

 

No. I never do that.

You should never do that.

 

If a client closes a contract, he MUST leave feedback.


There is no way to close a contract without leaving feedback.

Highlighted
Community Guru
Preston H Member Since: Nov 24, 2014
5 of 13

re: "Also, do you ever ask clients
b) to use the project in your portfolio, or is that bad practice?"

 

That is totally fine.

Community Guru
Wendy C Member Since: Aug 24, 2015
6 of 13

Bjorn, you should always ask if it is permissible to use the work in your U portfolio and also on any other website - your own; Behance, LinkedIn, etc.

Ace Contributor
Chloe F Member Since: Feb 21, 2019
7 of 13

It's definitely possible to close a contract without leaving feedback, both for the freelancer and the client. I personally had one bad experience where I asked a new client to close a contract and leave feedback and they got upset and left me a two star rating, which is worse than no rating. I now wait to push or request feedback until I feel I've built up more of a rapport with the client. Your mileage may vary however. 

Community Guru
Jennifer M Member Since: May 17, 2015
8 of 13

Chloe F wrote:

It's definitely possible to close a contract without leaving feedback,


WAT

Ace Contributor
Chloe F Member Since: Feb 21, 2019
9 of 13
Yes, keep a lookout on client pages you will often see "no feedback given". I've had it happen with long-term clients too.
Community Guru
Jennifer M Member Since: May 17, 2015
10 of 13

Chloe F wrote:
Yes, keep a lookout on client pages you will often see "no feedback given". I've had it happen with long-term clients too.

No, whoever closes the contract *must* leave feedback. After 2 weeks, both reviews show. It's impossible to close a contract without leaving feedback.

 

Upwork seems to batch or delay updates to profiles, so it seems like it takes a while before these things show, but nobody can close a contract without leaving feedback.

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