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hours show 0

jillvance
Active Member
Jill V Member Since: Sep 20, 2019
1 of 6
Q:
Hello, I am new here. I have a contract with a client and my 'hours' show 0 but I have done the job, the client has approved it and wants to pay. How do I do that? Than
petryliak-victor
Community Leader
Victor P Member Since: Jul 24, 2017
2 of 6

 


Jill V wrote:
Q:
Hello, I am new here. I have a contract with a client and my 'hours' show 0 but I have done the job, the client has approved it and wants to pay. How do I do that? Than

Go through some of those. Very helpful for beginners

https://support.upwork.com/hc/en-us/categories/360001181014-Get-Paid?flash_digest=1c55a8e70bb7fb0f2a...

jillvance
Active Member
Jill V Member Since: Sep 20, 2019
3 of 6

Thank you for your help. I had already tried those before asking the question but couldn't find an answer

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Jill,


If something is still confusing or you need additional information let me know. If private details are involved feel free to reach out to us (Moderators) via PM at any time. Thank you.


Untitled
tropicany
Ace Contributor
Maria P Member Since: Jul 14, 2019
BEST ANSWER
5 of 6

It sounds like you did not use the desktop app to track the hours. If the client allowed to add manual hours, you can log them manually for this week or ask the client to pay you via a bonus. There is no payment protection though if you didn't use the app.

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jillvance
Active Member
Jill V Member Since: Sep 20, 2019
6 of 6

Thank you for your help

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