Community Guru
Renata S Member Since: Jun 10, 2014

Valeria K wrote:

Hi Renata,


This is a notification we are testing to help increase positive contract outcomes. I'll certainly forward feedback you and others shared on this thread to the team that's running this test. 


Thank you.

Is it possible to be taken off the list for testing any of these new features? Or to request only those I consider well thought out? 

Also, even if you are testing the feature, I'm not sure why I can't post the screenshots of the messages since I took some time to remove any identifying information. 

Or is it actually UpWork's intention that freelancers should believe that their clients are initiating support tickets about the quality of their communication as determined by the algorithm? That was my first thought this morning and I didn't understand why my client might choose to do this instead of simply sending a second message if he thought I had missed the first one.