We checked your account and can see that the transaction was successful on our end. As communicated through your support ticket today, our payment partner will only be able to trace this transaction after 8-business days, which is on 24-May. We can also see that you have been assisted through our support channels.
We would recommend that you keep all communications through one channel, in this case, through the support ticket so that the team can assist you more efficiently. Just the same, I will go ahead and follow up your ticket with the team so that they can get back to you. Thank you!