Community Guru
Tanzeel Z Member Since: May 26, 2015

Yes, you are right. Contacting customer service is not easy when you cannot log into the account. Consider using this form:

 

https://support.upwork.com/hc/en-us/requests/new?ticket_form_id=360000464433

 

If it is not the right link, search for Upwork help center, search for 

Reset Password and Security Question 

 

and fill out the form on that page. It might help or at least someone will get back to you. if you remember the location and the approximate date then you might be able to get your account back. 

 

I hope someone from the Upwork team will also contact you here.