Hi there, I have the same issue as you. Let me know how you are going to solve this or how you solved it. I would really appreciate it. Resubmitted already my application after they denied my first submition. Like you, I had an account created 4 or 5 years ago, I can even see my profile up when I search my name but I no longer have access to this email. Sigh... I hope someone could really help us.