Active Member
Halyna S Member Since: Feb 18, 2019

Hello there,


My account was suspended by the same reason.


And I'm wondering to know if any chance to have a video call or chat with someone from the support who can consider my situation and can help me?

I have real reasons to believe that such a decision is unfair, and it's not just my emotional reaction, that's why I want to appeal to this decision about my account suspending.


First of all, I have high positive feedbacks from my previous clients and they were satisfy with my work.
Here is feedback from my first client - "I hired Halyna to complete some frontend work on a professional project. She was communicative throughout the process, completed work ahead of schedule, and went the extra mile to create responsive views for our mobile app. I enjoyed working with Halyna and highly recommend her for front-end web development."


I passed HTML5, CSS3, and JavaScript tests and get high results (Top 10% and Top 20%). I think it should show that I experienced in the field that I chose for work.
Also, I have passed Upwork Readiness Test and got Rasing talent badge.


I have 10 successful weeks in Top Rated eligible weeks and I believed that soon I will get Top rated status.


I have attached relevant portfolio items to the contracts that I have completed. And clients approved it.


I just completed my last contract, less than a month ago. I didn't work for a month - that's true. But I didn't submit a high number of proposals for jobs during this period.
I started to search for a new job only about 10 days ago, in this period I sent about 3 proposals per day (but not every day).

Also, now I have negotiations with a few potential clients about new projects.
One client should sent me a contract these days. We have discussed all the details, and he waited for final fixes from his designer and after that should send me a contract. But yesterday my account was suspended, so he can't send the contract now. I can send chat screenshots to prove it.


I really want to back my account but I didn't get any answer from the support and don't know what to do now.
And I believe that I can be useful to the Upwork marketplace and will be able to implement many successful projects.


Please, advise how can I reactive my account? Is any chance to talk with somebody or send any documents or do something to back the account?


Thank you!