Upwork's Mindful AI Principles
As the world’s work marketplace, we are deeply committed to our mission to create economic opportunities so people have better lives, and we are optimistic about AI’s potential to supercharge that mission. In this exciting new era of work, we believe in building and using AI responsibly to help everyone in our community thrive, guided by our ethical principles:
- Human-centered. We use AI to further our mission, putting the most powerful technology in the hands of our customers so they can unleash more economic opportunity and grow their businesses.
- Accountable. Humans are accountable for our AI systems, making ethical decisions to consciously avoid unintentional bias for the benefit of our customers.
- Responsible. We protect and respect data by embracing security by design and appropriate privacy protocols.
- Transparent. We aim to make AI understandable so customers know when they are using it, how it works, and how it benefits them.
- Trustworthy. We strive to earn customer trust by delivering value through our AI technology, listening to customer feedback, and abiding by these principles.
Last updated: April 2024
