Messages Not Downloading

[marksudell]

Strange issue. My Messages aren't downloading. The wheel just keeps spinning. Been going on for awile... like an hour.

I'll keep trying but in meantine, if anyone had any tips...

[JoanneP · Accepted solution]

Hi Mark,

Could you please try to use a different browser? You might also want to try using incognito mode or clear your cache and cookies first before retrying again. If the issue persists, please let us know. 

[marksudell]

Just FYI - clearing cache didnt work. Another browser did. Still having problem with Chrome.

[AndreaG]

Hi Mark,

Could you please try deactivating any extensions or adblockers you may be using with your Chrome browser?

[marksudell]

Done. Problem persists.

[marksudell]

But now works. Go figure.

[JoanneP]

Hi Mark, 

Thanks for updating us. I'm sorry to hear that the steps we shared did not work. I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[5f334b7c]

I am experiencing this same exact issue for the past 2 weeks now. I have cleared cookies and caches, tried both Chrome and Firefox, there are no extensions in use, and I have tried incognito mode.

Appreciate additional guidance about this. I am unable to contact my contractor for updates on my project.

[BojanS]

Hi Nidhi,

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us.