Failed to accept job offer

[vakil93]

Hello, i'm trying to accept the job offer, but everytime this error message occurs: "This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer."

What's that and what should i do?

[petra_r · Accepted solution]

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Vakil S wrote:

What's that and what should i do?

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It means the client is currently suspended. There is nothing you can do.

Do not start working with the client until it is resolved (if it does get resolved)

[vakil93]

how to resolved it?

[petra_r]

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Vakil S wrote:

how to resolved it?

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The client has to resolve it and Upwork are quite certainly already trying to help the client fix it.