Aug 8, 2020 07:18:22 AM by Negar D
Aug 8, 2020 11:25:15 AM by Aleksandar D
Hi Negar,
In this case, your client needs to send the offer to the agency. Let us know if you need further assistance.
Thank you.
Aug 8, 2020 02:00:36 PM by Negar D
Hi Aleksandar.
Yes please. I would appreciate your help with this.
My client has sent me the offer but for some reason, I don't see it in the agency account. I can only see it in my freelancer account but it does not mention anywhere that this offer has been sent through my agency.
Given that I have registered a company here in Hungary, it means a lot to me that I work for my client, with my company from now on through the agency account.
Thank you in advance
Aug 8, 2020 03:25:55 PM by Luiggi R
Hi Negar,
Since your client sent you the offer directly to your freelancer profile, that's why you don't see it on your agency one. Your client will need to send you the offer through your agency instead, in order for you to work as an agency for your client.
Aug 8, 2020 03:35:36 PM by Negar D
Aug 8, 2020 03:39:00 PM by Negar D
Thank you for getting back to me.
My client is saying that she has sent it to me by clicking on the "Invite to job" button on my agency profile page. If that is the case, shouldn't I receive the offer on the agency account?
How can I help my client and show her how she should send the offer to the agency profile? Can you please help me through this?
Aug 8, 2020 04:52:14 PM by Luiggi R
Hi Negar,
It looks like you submitted the proposal to your client using your freelancer profile. You should submit your proposal to the job posted by your client using your agency profile so it becomes automatically a contract under the agency.
Aug 8, 2020 05:11:14 PM by Negar D
Hi Luiggi,
I see.
I didn't really need to submit a proposal for this job though. It was an offer from a client that I knew from before when I signed the contract in the first place. The job is no longer open for people to send proposals. I am in a way, just changing my contract.
The reason that I need to sign a new contract with my client using my agency account is that I have registered a company and I need to switch my contract from being a freelancer to an agency on Upwork but I still need my client to send me the offer because the job is no longer available.
Aug 8, 2020 05:13:26 PM by Negar D
Is there any other way, other than submitting a proposal, for me to be able to sign a new contract with my client through my agency account?
Aug 8, 2020 06:47:36 PM by Luiggi R
Hi Negar,
If you're a non-exclusive agency member and don't have the agency set as your default team, then the offer will go to your independent freelancer account. In this case, I see that you're a non-exclusive agency member and your agency isn't set as your default team. You will need to set the agency as your default team and then ask your client to resend the offer. Once you accept it, the subsequent contract will be created through your agency. You can check this help article for more information on how this works, and see the steps on how to set your agency as your default team. Don't hesitate to let me know if you have any additional questions.
Aug 9, 2020 01:45:18 AM by Negar D
Thank you Luiggi.
You are absolutely right. Seems like this was the reason.
I managed to set the agency as my default team but I can not change my exclusivity because I have an active contract in my freelancer profile (the same contract I am trying to change). I hope this doesn't get in the way of receiving the offer from my client through my agency. I am going to try your solution now.