Important Reminders for 2021/2022 Holiday Season

[MichaelJ]

Over the holidays, we’ll still be moderating and monitoring the Community, but there may be some delay in response. If you face an urgent need during this period, we encourage you to reach out to Customer Support either via the help center or by sending an email.

Upwork’s automated systems will be processing all requests and transfers as normal. However, there can sometimes be slight delays in receiving and withdrawing funds due to bank holidays. This is because banks calculate direct Upwork-to-bank-account payments in business days. Holidays and weekends are not counted as business days.

In the United States, banks tend to be closed on the following days:

2021

Dec 24: Christmas Day (observed)

2022

Dec 31: New Year’s Day (observed)

In the Philippines, banks tend to be closed on the following days:

2021

Dec 24: Christmas Eve (Special Working Public Holiday)

Dec 25: Christmas Day (Regular Holiday)

Dec 30: Rizal Day (Regular Holiday)

Dec 31: Last Day of the Year  (Special Working Public Holiday)

2022

Jan 1: New Year's Day (Regular Holiday)

In Ukraine, banks tend to be closed on the following days:

2021 

Dec 25: ​Catholic ​Christmas Day (Regular Holiday)

Dec 2​7: ​​Special ​Bank holiday​ (transfer from Catholic Christmas on Saturday)

2022 

Jan 1: New Year's Day (Regular Holiday)

Jan 3​: Bank Holiday (transfer​ for NY on Saturday)

​Jan​ ​7: Christmas Day (Regular Holiday)

We provided the above dates to help set the stage for what to expect, but these are only a few countries where a large number Community members are located. Since Upwork users live in over 180 countries, we ask that you be aware of the bank holidays in your own country. One way to find out if your payments will be affected is to contact your own bank for a list of local holidays that could cause payment delays. For more information, check out this Upwork Help article. 

Thank you for being part of our Community! We’re grateful for the many voices of our Community, the camaraderie shared, and the excitement to come. Happy holidays to those who celebrate and we’ll see you in the new year!

[0fb46156]

Thanks for the update Upwork

[01768726301a]

Great to hear that you are monitoring 💜

[dangbee]

Would this mean top rated freelancers won't get their withdrawals on December 31st but on January 5th instead? 

[021d11fb]

Would review team be monitoring as well..do review team has holidays.. I sent a project on project catelogue. It's under review at the moment

[MichaelJ]

Karen Joy B:

Would this mean top rated freelancers won't get their withdrawals on December 31st but on January 5th instead? 

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Hi Karen! Upwork’s automated systems processed all requests and transfers as normal. However, there may be a delay on your bank's end. I suggest you reach out to your bank if you are not seeing funds as expected.

[MichaelJ]

 Deborshi K wrote:

Would review team be monitoring as well..do review team has holidays.. I sent a project on project catelogue. It's under review at the moment

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Hi Deborshi,

Our team was still reviewing projects. Please allow up to five business days from submission for your project to be reviewed.

Best,

Mike

[rockcy]

Thanks for the update!