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More Connects to win more of the work you love

katbenjamin
Community Member

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

 

 

 

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

 

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

 

Here’s exactly what you can expect:

 

Freelancer Basic Plan

Receive 10 free Connects per month (according to billing cycle)

Freelancer Plus Plan

Receive 80 Connects per month (70 + 10 free Connects)

(according to billing cycle)

Connects Rollover Limits

 The Basic and Plus roll over limit is now 200 Connects

Interview Requests 

Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

 

 

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

 

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

 

Learn more about how Connects work here

Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

2,370 Comments
lyhen
Community Member
I understand, apologies for any confusion. Since you already have the maximum number of Connects allowed on your account, you are not able to receive any more Connects.

 
lyhen
Community Member
Hi,
I have won 3 interviews yesterday (around 19 hours ago). However, not a single connect was awarded to me for winning those interviews.
I know there is a limit of winning 50 connects per 7 days. But I have only recieved 20 connects previously.
Can anyone help where to put forward this claim?
NikolaS
Moderator

Hi Jocelyn,

 

Could you please click on my name and send me a PM with more information about the interviews you are referring to? I will be sure to look into your report and escalate it accordingly.

 

aj_designers
Community Member

Hi, I recently won couple of interviews but didn't got my reward connects 24 hours have also passed.

PradeepH
Moderator

Hello Ahsan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep H.

saif_zsn
Community Member

Hi Andrea,

Having the same issue. I got interviewed for three jobs and didn't receive my free connects after that.

I did submit the proposals and interviewed by the clients.

 

For your ease of reference, I can provide the clients' detail.

Regards 

PradeepH
Moderator

Hello Saif,

 

Thank you for your message.

 

Please allow 24 hours from your response to the client's interview on your proposal. You can refer to Connects History page to check your free Connects. Feel free to message if you do not receive free Connects after 24 hours. 

 

Thank you

Pradeep H.

d907c7c3
Community Member

Hi Andera/Team,

 

I am again facing the same issue. I have received only 30 connects after responding to 4 interviews recently. Can you please check which one got missed.

 

**Edited for Community Guidelines**

 

Thanks,
Jagmeet Singh

g_vasilevski
Retired Team Member

Hi Jagmeet,

 

Please keep in mind that the maximum number of bonus Connects you can receive in 7 days is 50. Even if you're eligible for more than 50 Connects, they will not be awarded to your profile if all proposals are sent in the 7 days window. Thank you.

noor_upwork
Community Member

Why not received free connects? while i receivewed an interview by client.