More Connects to win more of the work you love

[katbenjamin]

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

Here’s exactly what you can expect:

Freelancer Basic Plan	Receive 10 free Connects per month (according to billing cycle)
Freelancer Plus Plan	Receive 80 Connects per month (70 + 10 free Connects) (according to billing cycle)
Connects Rollover Limits	The Basic and Plus roll over limit is now 200 Connects
Interview Requests	Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

Learn more about how Connects work here. 

* Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

[AleksandarD]

Hi A N M Ragib,

I checked and it looks like you already created this support ticket regarding your Connects. I'll follow up with the team handling your case and you can expect an update very soon.

Thank you.

[pavelpav]

Thank you very much

[pavelpav]

Hello,

So I got an job offer from a client today. Basically I proved my competence for  the job in the cover letter. So, my client sent me an offer directly without interviewing me.

In this case, do I get 10 free connects?

If yes, do I get it automatically or do I have to contact support?

Thank you for your response.

[AleksandarD]

Hi A N M Ragib,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[princesspeanuts]

Hi,

Just two weeks back I was invited to interview WITHOUT submitting a proposal first, and upon responding I received 10 free connects.

I got a new invite (again without sending a proposal first) 2 days back and I still haven’t received connects.

😞

Please help me understand how this works

Thanks a lot!
Cheers
Kaushini

[NikolaS]

Hi  Dr Kaushini,

I would like to clarify that we are not awarding Connects in cases where you are invited to interview for a job post without submitting a proposal first. 

Here’s how it works:

1. Submit a proposal to a job

2. Receive a request from a client to interview

3. Respond, connect, and earn a bonus of 10 Connects!

Note: Connects will be automatically added to your account -- please allow up to 24 hours. You can earn up to 50 Connects every seven days! 

You can find more information here. 

[mirfan51]

Hi Joanne,

Thank you for your support and reply. the last issue was resolved. But now, once again, I was interviewed and hired for another job. But this time again, Ten connects are not updated to my connects account. This was happened 3rd time to me, the last 2 times after discussing the problem here, the issue was resolved.

I'm writing here for the 3rd time. Can you guide me on why I'm facing this issue?

Thank you.

~ Muhammad

[g_vasilevski]

Hi Muhammad,

I checked your account and I can see that you have received a direct offer and would like to clarify that in this case, you're not eligible to receive the bonus of 10 free Connnects. Here’s how it works:

1. Submit a proposal to a job

2. Receive a request from a client to interview

3. Respond, connect, and earn a bonus of 10 Connects!

[princesspeanuts]

Oh okay thanks for your reply.
Just 2 weeks back I got my first invite and responded and got my 10 connects. I distinctly remember this and even checked my connects history. I can attach a screenshot here if needed. All I did was accept the invitation offer and respond with a proposal.

Did the same this time, but no proposals.

Did this rule about connects change over these two weeks? 🙂 coz that’s the only other explanation for this I feel

Cheers!

[g_vasilevski]

Hi Kaushini,

Please keep in mind that when you're accepting an invitation for an interview, you will not receive the bonus of 10 free Connects. Here’s how it works:

1. Submit a proposal to a job

2. Receive a request from a client to interview

3. Respond, connect, and earn a bonus of 10 Connects!