More Connects to win more of the work you love

[katbenjamin]

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

Here’s exactly what you can expect:

Freelancer Basic Plan	Receive 10 free Connects per month (according to billing cycle)
Freelancer Plus Plan	Receive 80 Connects per month (70 + 10 free Connects) (according to billing cycle)
Connects Rollover Limits	The Basic and Plus roll over limit is now 200 Connects
Interview Requests	Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

Learn more about how Connects work here. 

* Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

[g_vasilevski]

Hi Priyanka,

Please keep in mind that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. Feel free to reach out to me via PM (click on my name) with more details about the job you're referring to so that I can check out the details. Thank you.

[pavelpav]

I did not receive my 10 free connects as I was offered the job without an interview yesterday. Can anyone help, please?

[g_vasilevski]

Hi Ragib,

I checked your account and I can see that you have received a direct offer. In this case you're not eligible for the 10 free Connects. Here’s how it works:

1. Submit a proposal to a job

2. Receive a request from a client to interview

3. Respond, connect, and earn a bonus of 10 Connects!

[mahersanaullah35]

After 40 hours, I didn't receive connects for winning an interview with my client **Edited for Community Guidelines**. Can anyone help me out?

[30c89044]

Hello everyone. for the last two months I didn't receive monthly free connects. Also, I did not receive any connects for responding to interviews. So I would like to get some help. 

Wish you all the best of luck.

thank you

best regards.

[youssefbahaa]

Hi Hakan, 

Each month you should be receiving 10 Connects. When you submit a proposal for a job post and the client responds to you, you get 10 Connects because you succeeded in starting an interview.

The thing is that you don't get any connects when you get an invitation to an interview; So whether you responded or not you won't get connects in this case.

I hope this helps,

Youssef

[NikolaS]

Hi Muhammad,

I checked and it seems that you already created a support ticket for the issue you are experiencing with receiving Connects. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[30c89044]

thank you very much for the reply. 

[petra_r]

---

Hakan A wrote:

But what I meant is that someone invited me to the job and I respond to that. However, I did not get any free connectss

---

Unless you had originally applied (sent a proposal) you don't get any free connects. You don't get free connects for responding toclient-initiated invites.

You get the free connects (all 10 of them) on the first day of your billing cycle (NOT on the first day of the month) which you can find at the bottom of your memberships and connects page.

[30c89044]

Thank you Petra 🙂