Community Idea Exchange

Hi there, Ever since Upwork introduced boost proposals, every freelancer I know is disappointed with this. This feature is not necessary nor productive. A good freelancer can get the client's attention without this boost feature but now the client can get distracted by the highest bidder proposals and affect his choice negatively. Therefore, I and many other freelancers would be happy if this feature will be cancelled. I hope you consider my opinion. Thanks, Upwork! more

A great feature that would benefit both Freelancers and Clients would be a follow-up feature. After submitting a proposal, a candidate should be able to send a follow-up message to the Client after a 12 or 24-hour wait period if the proposal has been previously viewed by the Client. This would not only let the Freelancer know if this opportunity is worth continuing to pursue, but it would also let the Clients know which candidates are serious about the opportunity. The ability to send a follow-up would not cost any additional connects.   For clarity, The only way for a Freelancer to exchange messages with a Client currently is (if) the Client initiates the interview. This feature would give a second opportunity to reach out on a proposed job.        more

When I'm reading posts in the forum, often I get to the bottom and want to navigate back to the top. Then I have to scroll ALL the way up. I have enough carpal tunnel as it is. Can you please put one of those arrow buttons that returns you to the top of the page with one click? It would make navigation so much easier.  more

Could Upwork please make it possible for a comment to be replied to on all sites? This thing of just being able to make a comment without being able to respond directly to someone who asks or comments about something is a disaster. I've tried to answer questions in various places, for example in Wes's red flags thread, but I can't do it. I can only put the name of who I am responding to, but without the assurance that they will see it. Why answer? more

As stated in subject line. Not that most scamees will actually read it before they get scammed, but at least it'll be easier for other people to find the post and link to it.  more

I think there's a need for Upwork to use more accessible, easily understood language in the forum. I noticed the following sentence used in a forum response recently: Please note that Upwork does not encourage freelancer to send any payments to the client for registrations or salary as this may lead to possible fraud.  The lack of direct, unequivocal phrasing is problematic here because it sends an unclear message about Upwork's policies. The haziness of the statement makes it sound as if there may be times when legitimate clients could charge such fees and that there may be times when freelancers could choose to pay them. And since clients who attempt to charge these fees are misrepresenting themselves, this doesn't just "lead to possible fraud", it is fraud. There are better, more direct ways of stating the policy.  This is a great guide: https://accessibility.huit.harvard.edu/use-plain-language more

I think it is important while a conversation between client and freelancer. Many clients or freelance often see and ignore massages. It is important to come to know each about the status of the massages. It really confuses sometimes that the client or freelancer is ignorant or not online and doesn't check messages yet. more

Its been years I am using upwork messages/chat with its awsome settings and looks. But one thing is very much missing which I feel is the SORT client names via ONLINE status on the first page if enabled.      It will be a great ease and access to onine clients on priority basis regardless to go to next pages via pagination just to get in touch.   Online Clients deserve immediate attention.    I feel time is the key and most any slice of time someone is online must be visible on top somewhere accebile on chat/message screen. That will promote human touch with the client which is always beneficial for bonding and understanding. Same can go for the Client's Messages interface.    I appreciate this important initiative by upwork for motivating us to share our ideas as freelancers.  more

I'd love to create a new Groups  dedicated to the Italian Upwork community, to share experiences, advice and create value - as happens in other location-based groups.  more

Hello Upwork Community, Hope everyone is doing great and grinding hard to win jobs these days 😄 Keep Grinding!  The idea I would like to share is that Upwork has successfully launched groups (Countries based) and further I would like to see cool Upwork swags giveaways or earn by participating in small competitions. This would show the love people have for Upwork and also it would be helpful in marketing and spreading the message of working independently. Upwork swag giveaways would be a great offer for its community members whether they are Freelancers or Clients. Let me know if you guys loved the idea 🙂   Ps. attached is the sample of swags. Cheers Ahmad Sameer more

It was promised at the beginning of 2022 that displaying user IDs - which is a monumental breach of privacy, even according to upwork ToS - would be fixed. Still isn't.  What is the timeline for this? more

There are quite a few posts particularly concerning chargeback fraud and requests for refunds via PayPal, that are not being addressed by the moderators, who seem to be leaving this to other freelancers to answer.     The chargeback issue is becoming another major scam, and it seems that nothing can be done about it other than suspending accounts. But surely something can be done about clients who demand refunds via PayPal?    Would it be possible for moderators to address these concerns that crop up nearly every day, a little more closely?  more

Dear upwork Development team,  The idea of making networks is really great for freelancers. I have two recommendations, that can help us (Freelancers) achieve our goals faster.  1. Search Based on Speciality: Right now, we can search based on email and name, however, the thing that will help us highly, especially in the projects that we need a consultation, is the ability to search through the specific skills and specialties that the other freelancers have.    2. Making Online Groups on different subjects:  As I see, currently, the groups are limited to geographical segregation and we can not make a group based on specific sectors of our profession, like Investment Banking, Merger and Acquisitions, ... In many projects, especially when we are working on different jurisdictions or multidisciplinary projects, with different legal regulations or standards, we need to keep ourselves updated and having groups for sharing ideas can help us.    Thanks for your time,  Iman     more

This seems to have been scrapped - why? That along with the tips by Wes, was one of the more useful links one could give new freelancers. Please reinstate it. more

Hi All, The recent addition of Groups is interesting. I was wondering if we could separate the group categories so that countrywise groups are listed on a different page and other general groups like Admin, Designers & Creatives on another page.   Currently, I don't think if 'all' freelancers are added to the group hub of the country they are signed up from. Could all freelancers from a particular country automatically become a member of their respective country's group?   Also, other than the number of members and messages on the groups, could we have more stats like number of active contracts being worked on in that group, or total earnings from that group in current year, or average hourly rate per group across all active hourly contracts, and average earnings on fixed-price contracts, and other related stats. more

We need a chrome extension for freelancers like me who use a Chromebook. It will help a whole lot. Many freelancers have complained and still no update on it. This will help prevent freelancers and clients taking work off the platform especially when manual time is not an option for the client.  more

Hi.   Right now all who participate in the video post-production process have a Video Editor role on Upwork. I would like to have a role that will correspond to my speciality - Colorist. In that case, I won't have a lot of noncorresponding video editing and etc. jobs and I really hope that search results that clients are see on Upwork will contain only guys who are really doing color grading job professionally and not like now, where is 80% of all freelancers in search result are not relate closely to that type of jobs.     more

Hello,   Another platform out there allows freelancers (under certain conditions) to promote their gigs. Is that something Upwork is working on as well? The freelancer sets a max budget (and a CPC cap) and targets certain keywords/categories.   Usually, the freelancers allowed to advertise their gigs have a 4.7 public rating minimum and already had some sales + a min of 20 reviews.   Thanks, Lisa more