Whenever I try to record myself singing (don't ask), I use a free recording software for download on iOS. The file saves as .wav, but there are several other free softwares available that you can download and use to record yourself. You can save it as .wav or .mp3 and upload it to your proposal.
Hope this helps!
Your softskills and abilibity to server the customer should be reflected from your voice. You will deal with n number of customers so make sure you have that patience while you`re on a call if you really want to survive in this customer support industry.
Sr. Operations Manager - **Edited for Community Guidelines**
Over the past few years, I’ve worked with dozens of our new clients at FCR to help them design a quality process for the customer service team that drives the sort of customer experience they want to deliver. Of the many different topics we discuss in those conversations, one of my favorites is asking them to talk about the voice and style we should use when communicating with their customers.
Most clients respond with a handful of words and phrases to summarize this voice and style. They typically say some combination of the following:
My husband and friends all claim that I speak to clients in a babyish tone. When I answer the phone, I seem sweet and have a tiny American accent (I'm from Australia). Customers, on the other hand, devour it! They believe I'm incredibly friendly and effervescent, and that I must enjoy working since I'm "so glad to be there." I suppose what works is what works. When I switch back to my usual voice, which is considerably deeper and slower with no accent, it completely destroys the ambiance.
This assumes a desktop setup, use Audacity Audacity ® | Free, open source, cross-platform audio software for multi-track recording and editing..... It's both heavy enough to do pro work, and light enough for people who aren't pros. If you do karioke via consols, Remember the "Band Hero" games? They have a surprisingly decent microphone. Or use a Logitec setup, Walmart has them. They are surprisingly good.