Hi there,
There are two reasons why your contract may be paused:
- Your client has decided to pause your Hourly Contract: If no work needs to be done at the moment, clients can temporarily and immediately pause a contract. This prevents hours from being logged on the contract, without the need to end it, until you are ready to proceed with the next part of the project.
- There is a problem with your client’s Upwork account: In this case, your contracts with them will be paused automatically and you cannot continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, although we can’t share the specifics regarding your client’s account due to privacy concerns.
You can check out this help article to learn some tips on what you can do if your contract is paused.
~ AJ
Hi Syed Zeeshan,
I looked into the job you mentioned and found out that the contract is on hold because we are reviewing a problem with your client's account and you cannot continue to bill that client through Upwork until the issue is resolved. This could happen for various reasons, but we are not allowed to disclose any details about your clients' accounts for confidentiality.
However, please be aware that Upwork Hourly Protection may cover hours worked before the contract was paused. We recommend that you stop working on the contract and contact your client to know when the agreement could resume. You can check this help article to learn more.
Hello Syed! You can check out these articles for information on how you can be safe in Upwork:
Report Suspicious User Activity
In addition, if you already have a contract with the client, it is best to check the criteria we have for payment protection and comply so your payment can still be covered.
You can find out more information about this here:
I hope this helps. Thanks for using Upwork!
~ Ruth
Hi Camilla,
I am sorry to hear about your contract. I see that you are referring to a Fixed Price contract with an active milestone. If you have already completed the assigned work on the active milestone, please submit your work using the 'Submit work for Payment' button. This will give 14 days for the client to review your work and approve or request revision. In case of no response, the funds will be automatically released to you after 14 days.
- Pradeep
Hi Regina,
Hi Amit,
I'm worked hourly My total earning already added on my profile for previous week. But its still on review. It'll close may be tomorrow sunday. In the transaction history I see its pending. However I didn’t work for my clients in this week. But I see now my client profile is suspended. Though my payment in still on review.
Could get my payment for my previous work?
Hi Yeasir,
It's normal that the funds for the hours you completed last week are still under review since, based on the Weekly Billing Cycle, this is the client's review period, which ends today at 23:59 UTC. Your funds should then move to the Pending section of your Reports Home Page and become available the following Wednesday.
Please know that if your client is suspended, there is an issue with their account that they need to resolve. You will not be able to continue to bill that client through Upwork, and you shouldn't resume working with that client until the hold is lifted. There are many possible reasons this could occur, though we cannot share the specifics regarding your client’s account due to privacy concerns. I have checked the account and would like to assure you that your client is already in correspondence with our team about their support ticket.
Yeasir, I'm afraid I won't be able to confirm that right now. If there are any issues with billing your client and the payment for the hours you've completed with them, you will be notified by the appropriate team.
Hi Ariful,
Hi Puja,
I'm sorry to learn about the sudden and unexpected refund that's been processed by your agency. I looked into the job you're referring to and found out that the contract is on hold because we are reviewing a problem with your client's account. You cannot continue to bill that client through Upwork until the issue is resolved.
This could happen for various reasons, but we are not allowed to disclose any details about your clients' accounts for confidentiality.
However, please be aware that Upwork Hourly Protection may cover hours worked before the contract was paused. We recommend that you stop working on the contract and contact your client to know when the agreement could resume. You can check this help article to learn more.
Hi Geeta,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
~ AJ
Hi, I raised 2 tickets related to my pending funds. But they are marked as solved without any resolution.
My tickets are:
https://support.upwork.com/hc/en-us/requests/42882287
https://support.upwork.com/hc/en-us/requests/42880632
It says to contact the client to follow up on releasing the bonus funds but you guys blocked the client's account, how I can contact him?
**Edited for Community Guidelines**
It was showing the payment in pending on Upwork which is why I purchased the themes for the client. Why does Upwork show those funds in the account? How do I know if the payment is actually released or not? In this situation how we can trust Upwork to have our genuine funds in a pending state for the work we are doing because it took 2 weeks to release those funds?
