How do I close/delete my account?

[#1]

Hello. I made a profile on Upwork. When trying to cancel, I get

**Edited for Community Guidelines**
I want to be able to fix it myself without being forced towards a phone number.
Regards, V.

[#2]

Hi Rabin,

I can see that you've raised a support ticket regarding your concern on your closed account and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. Additionally, to help us assist you more efficiently, please refrain from creating multiple support tickets or community posts for the same issue.

- Pradeep

[#3]

I can't see any support ticket there. 

[#4]

You can view and respond to the support ticket directly from the email notification sent to the registered email address of your closed account. 

- Pradeep

[#5]

Hi , 

Can I get refunded for my purchased connects? i just purchased the connects accidently and won't want to use the service anymore and would like to close my account.

Thanks

[#6]

Hello Lee,

I am so sorry to hear that you will need to close your account. I have shared your concern with our team and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#7]

Dear Upwork,

Can you help me please to delete my account. This is because I have received a lot of spam emails from an invitation to interview. I already declined the invitation, but still it keeps on sending me emails evry 15 to 20 minutes. I have received in total more than 30 emails from the very same person. This is traumatic.

I also tried to delete my upwork profile, but I dont know why the option is automatically changed to "you cannot close your account"

Please, I would greatly appreciate your help on this. Thank you.

[#8]

Hi Antolin,

I am sorry to learn about your experience and how you feel about it. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#9]

Hello,

I created an upwork account few years back which i did not use. It is a personal account but didn't really use it. Recently, i started making plans to go fully into freelancing with upwork using a business account. I created a new account with a different email and everything went well. I was going through community post and also checking upworks policy and saw that users are not permitted to have duplicate account. I also saw that the first account is the one recognized by upwork. Thankfully i have not yet made payment for subscription.

I want to close the new account and go back and build the old account as i saw that upwork accounts can support multiple profiles. 

I am reaching out here to know if there anything that i need to be concerned with before proceeding. I don't want to close the new account and start with building the old account just to see the account having issues.

Please kindly advice on how to proceed.

Thanks. 

[#10]

Hi Jasot,

Thank you for reaching out to us.  I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#11]

Alright.

Thanks

[#12]

I have not applied for jobs and haven't completed any work. How do I proceed to permanently delete my account and unlink this email address??

[#13]

Hi Humaira,

I am sorry to learn about your decision. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#14]

While trying to close my upwork account i am getting 

At this time we are unable to close your account.

Please note: for security purposes, you will not be able to change your username, or open a new account with the same email address.

How do i resolve this issue?

[#15]

Hi Vasu,

I am sorry to learn about your decision to close your Upwork account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#16]

It says my account can't be deleted at this time, why?

[#17]

Should be you applied for some jobs already? Check applications and cancel all. It may help.

[#18]

Hi Megg, 

I’m sorry to hear that you’re considering deleting your account. It seems that you might not be able to do so just yet because there are some proposals that haven’t been withdrawn. As Mykola mentioned, you will need to close those first before moving forward. You can easily check your proposal page here. If you’d like to learn more about the process, feel free to check out this link here.

[#19]

I need to close my account due to my current employer's policy, which prohibits having a freelance account. Could someone assist me with this? I’d appreciate a swift resolution.

[#20]

Hi Junaid,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

I need to delete my account because I've experienced several issues with my email and wanted to try to subscribe with a new one.

Can you help me delete it very quickly?

Thanks,

Marco

[#22]

Hi Marco,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.