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grigoryan-harut
Community Member

I've rejected a dispute opened by the client. Why isn't the rejection reflected on the dispute page?

Hello,

After I rejected a dispute I've got a confirmation email in an hour or so.

However, at the moment I've submitted the rejection on the dispute page the page would merely reload without providing any kind of confirmation. The impression was that something went wrong. So I have wrongly submitted another rejection request. 

Is there a reason for such a behavior

3 REPLIES 3
AndreaG
Moderator
Moderator

Hi German,

 

Please allow some time for the team to review, they will address the dispute that was filed as per their processes.

 

~Andrea
Upwork
grigoryan-harut
Community Member

Thank you Andrea,

However, my question was not about the procedure.
My question was about the dispute page interface - it is pretty much disappointing.
Does Upwork has a way to submit the Upwork website improvement requests? 

German, thank you for clarifying this. I'll be sure to pass your feedback along to the appropriate team for review.

 

Thank you!

~Andrea
Upwork
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