May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Jan 16, 2022 10:58:43 AM by Luiggi R
Hi Mohsen,
One of our agents has already followed up with you regarding your verification. You may want to consider referring to your support ticket with them for more information on how to proceed.
Thank you,
Jan 16, 2022 09:40:09 AM by Abdur Rahman B
I am asked to verify my identity within 18th of january. I have submitted my documents 3 to 4 days ago but it's still pending. I am left with only 2 days.Please help
Jan 16, 2022 02:10:04 PM by Luiggi R
Hi Abdur,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jan 17, 2022 04:46:45 AM by Andrew A
hello i am a freelancer on upwork and i just recently got my first job and i need to verify my identitiy with my ID card but sadly i dont have it yet its gonna be made in 10 days so i dont know what to do can upwork mod help me or someone who know how to contact support
thanks
andrew.
Jan 17, 2022 06:02:58 AM by Andrea G
Hi Andrew,
Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Unfortunately, we're unable to move the 7-day deadline. If you're unable to verify before this, your account will be placed on hold. That said, the hold will not affect your ability to work on existing contracts. Once you successfully pass the verification process, this hold will be removed. Learn more here.
Jan 17, 2022 06:11:27 AM by Andrew A
Jan 17, 2022 11:46:24 AM by Abdur rehman N
ID Verification is in pending around 3 days ago I applied for verification
can anyone tell me how much time it will take.
Jan 17, 2022 01:37:25 PM by Bojan S
Hi Abdur Rehman,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jan 18, 2022 09:57:38 AM by Marina G
Hi there!
I recently registered my account and it was confirmed.
I want to pass video verification and don't know how to do it.
I have not received a letter from the staff.
There is no Identity Verification option in my account settings,
how can I verify my photo using the webcam and who can I contact for a video call?
Thanks in advance.
Jan 18, 2022 10:05:08 AM by Muhammad Asif S
Hi Marina G, Your account has not been verified yet. Can you give your data ID Card to Upwork? If you give then wait you will get verified within 3 working days. when your account is verified you get an email and a blue tick on your Upwork profile. like this
Jan 18, 2022 10:12:19 AM by Muhammad Asif S
please explain what is Identity verification and what is account approval?
Jan 18, 2022 10:44:57 AM by Marina G
It is not entirely clear - should I provide documents (passport)?
Jan 18, 2022 11:48:28 AM by Martina P
Marina G wrote:It is not entirely clear - should I provide documents (passport)?
No. You don't have to do anything until upwork asks you.
Jan 18, 2022 12:31:24 PM by Bojan S
Hi Marina,
Once you become eligible for this badge, we will notify you when you log into your Upwork account.
Thank you!
Jan 18, 2022 12:04:10 PM by Muhammad W
Need help regarding, when I upload my ID card pics to verify my account it pops up this message saying that "we could not verify your ID"
Jan 18, 2022 12:58:08 PM by Jude Saddeus G
id card picture should be cleared and matched the information with your Upwork account.
Jan 18, 2022 11:11:27 PM by Muhammad W
Jan 18, 2022 11:58:43 PM by Goran V
Hi Waqas,
Are you receiving any errors on your end? If yes, please share the text of the error. Thank you.
Jan 18, 2022 01:18:15 PM by Bojan S
Hi Waqas,
You can check this help article for more information about the acceptable forms of ID and tips for taking a photo of it.
Thank you!
Jan 18, 2022 04:10:54 PM by Joanne P
Hi Kit,
I checked and it looks like you have been requested to complete the ID verification process. You can follow the steps to complete this by clicking on the option to Get Started once you log in to your account. Please let us know if you need further assistance.
Jan 19, 2022 02:44:58 AM by Emre B
Hi all.
I am trying to get an ID Verification Badge. But Identity Verification in my Settings can not work properly. I got warnings "This page doesn't exist Please return to the previous page, or visit our home page. .."
Could you please help me to fix it?
Thanks in advance.
Jan 19, 2022 02:49:34 AM by Goran V
Hi Emre,
I would like to confirm that everything is working as designed. At the moment, you don't have any pending verifications. Once you're required to verify your profile our team will reach out to you directly. Thank you.
Jan 19, 2022 03:04:50 AM by Emre B
Thanks, Goran.
Actually, I can not apply to verify my ID. Because the link is not found when I click it.
I have tried different browsers to fix it. But it didn't work.
Is there any other way to get this badge?
Thanks.
Jan 19, 2022 03:10:37 AM by Goran V
Hi Emre,
Freelancers can't request a verification from their end. Once you're required to verify your profile you will be able to open the page and submit your ID. Thank you.
Jan 19, 2022 04:53:25 AM by Nikolas G
Im Greek and it seems the identity verification doesnt work. what should i do? I tried to many times and it say that my account will get hold in 6 days
Jan 19, 2022 06:02:22 AM by Andrea G
Hi Nikolas,
It looks like you were already able to upload your documents, could you please confirm if you're having any issues with visual verification? If so, please send more details about the issue so we could help.
Jan 19, 2022 11:37:32 AM by Nikolas G
yeah when i upload the image of my Id its just dont recognise it. and say that my acount will get hold in 6 days.
Jan 19, 2022 01:43:09 PM by Bojan S
Hi Nikolas,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Jan 20, 2022 04:16:11 AM by Nikolas G
still doesnt work, Greek Id have 2 sides. i cant verify my id what im going to do??
Jan 20, 2022 04:23:59 AM by Nikolas G
still doesnt work, Greek id have 2 sides. i will lose my client if this is not fixed in 5 days!
Jan 20, 2022 05:52:02 AM by Andrea G
Hi Nikolas,
It does look like our team has reached out to you directly via support ticket regarding your ID submission. Please refer to your ticket here and feel free to reply to the team if you have any further questions. You can always reply from the notification sent to your email address.
Jan 20, 2022 04:36:54 AM by Nikolas G
I realised that my user id is my "art nickname" maybe thats the problem?
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