You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
I am trying to verify my identity by January 27, 2022. I uploaded my ID card but the box appeared saying "could not verify identity try again". Now it's showing that "we are reviewing your ID, which can take up to 1 business day". It hasn't been solved yet. I need to verify my identity as soon as possible before January 27, 2022. Please help! Thank You
I have a notice that I need to verify my ID within 7 days but when I attempt to do it my government issued ID card gets rejected with a "please provide a valid document". So I'm stuck and the help auto-reply system is no help.
I checked and it looks like you have already submitted your ID for verification. Please allow time for the verification team to review. If they require more information from you, they will reach out to you directly.
I am trying to verify my identity before January 27, 2022, as Upwork has recommended doing so. I uploaded my ID card but the box appeared saying "could not verify identity try again". Now it's showing that "we are reviewing your ID, which can take up to 1 business day". It hasn't been solved yet. I need to verify my identity as soon as possible before January 27. Please help! Thank You
Thanks for submitting the required documents, Muhammad. Please allow time for the team to review it and if in case they need additional information, they will reach out to you directly.
I've submitted a verification request yesterday (more than 24h) and today it said that I need to change the profile photo, I did it and when I got to verification page in ID field it said that I need to submit another one, I did it and now I'm waiting. Why would that happen, did I do something wrong with first request?
Thank you for reaching out to us. You should not be afraid of ID verification. If you are eligible/required, you’ll be notified upon log in to complete the verification process by uploading a non-expired government-issued photo ID and meeting with us for visual verification. After we’ve confirmed your identity, the new badge will be displayed on your profile.
You can find more information here. Let us know if you have further questions.
Your verification is still in progress. Please allow more time for the team to review your submission, they'll let you know if any additional steps are required from you.
My account has been suspended following a dispute that ended, and I was never notified. In summary, I entered a deal, and the requested work after agreeing was different than the posting, I felt unconfortable with the newly requested subject matter, and the contract was ended. Upwork awarded me what I was owed, and also returned the money that was escrow to the client. I have still not recieved the money from escrow or heard from Upwork on the matter. I don't know who to contact or how to fix this issue. It just says: account suspened, contact customer support. It has no further information.
Janean L wrote:
Perhaps it is a different issue -- such as a problem with your photograph or such.
Yep, OP, you need to use your own photo. That photo is a particular model, and if that's you that's fine, but you do need to have the ID verification done. 🙂 Good luck!
Taylor C wrote:
Maybe I need a photo with better lighting, it is a bit dim. Thank you for your response!
What you need to do, according to what Avery has said, is to do the ID verification per the ticket they sent you. You need to match up your pic with your ID and/or do whatever verification is still missing from the sign up process. 🙂
A new pic won't help unless the ticket says "we've verified that this is you, but the image is too dark to be in accordance with our ToS" or whatever. So just follow whatever instructions were given in the ticket.
It looks like the team is requesting that you do an ID verification. You may refer to this support ticket to know how you can complete the verification, and lift the temporary restriction on your account.
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