Lost access to email

[#1]

Hi, everyone!

It seems that the email I use in the Upwork account was connected to a domain I lost access to. So, I cannot access the settings to change it because it keeps saying that there was an email sent with instruction for access. Is there some way to change the email or send the confirmation message to another email?

[#2]

Thankyou. Maybe we can email each other to discuss my problem. I just really need to recover my upwork account as I have ongoing work

[#3]

Hello upwork moderators. Please help me regarding my issue. I already have a ticket but didnt have any progress or response yet from an agents that can help me solve my problems. Please help. Thank you. 

[#4]

Hi Fel,

We've notified the team that's assisting you, and one of our agents has followed up with you via your support ticket with more information. 

[#5]

Hello Luiggi! I have lost access to the email address associated with my account, so I can't recover my password or log in. I have created a second account just so I could access support. Can you help me to access my main account so I can update the email address? Thank you!

[#6]

I'm sorry to hear that happened to you, Lisa. We’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#7]

Hi, I have this problem too. This account I'm emailing on isn't my main Upwork account. I can't access my main one because I no longer have access to the email address and I've forgotten the password! I want to gain access to it again - please can you advise how I can do that? I don't want to start another account! Thanks, Jennie

[#8]

Hi Jennifer,

Please share the details of your main account via private message so I can check. You can PM me by clicking on my name. 

[#9]

Hi Joanne, when I click on your name, the option to private message you isn't there. Can you send me a message to start the conversation? Thanks,
Jennie

[#10]

Hi Jennifer,

I've updated your Community profile, you should be able to send private messages now!