Solved: Payment incomplete

37fce6ec · ‎12-26-2023

Festive greetings everyone.

Please I want to clarify an issue.

I had a contract with a client where the initial budget agreed upon for the project was $35.

Eventually the client payed $45, giving me $10 extra just as a tip.

However, the money available for me to withdraw is still based on the initial $35. I understand the project budget was $35 but since $45 was paid I should receive my complete payment right.

Please kindly help out. I have also attached a screenshot to explain what I mean.

759e32fa · ‎12-27-2023

Hi Obioma,

Thanks for reaching out. Based on the screenshot that you shared, you did receive $45. It says there "Received $45." You can also check your transaction history here to confirm this.

Shahriar is also correct, Upwork collects 10% service fee and if your country also requires Upwork to collect taxes, that will be reflected on your transaction history too.

~ AJ

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43cb1afc · ‎12-26-2023

wait brother only the upwwork charges will be taken, and the rest will be added to your account!

759e32fa · ‎12-27-2023

Hi Obioma,

Thanks for reaching out. Based on the screenshot that you shared, you did receive $45. It says there "Received $45." You can also check your transaction history here to confirm this.

Shahriar is also correct, Upwork collects 10% service fee and if your country also requires Upwork to collect taxes, that will be reflected on your transaction history too.

~ AJ

37fce6ec · ‎12-27-2023

Yes, you're right. I just had a little misunderstanding of the process. Thank you🙏🏽