Portfolio Images are blurry/low quality

[mviesca]

Hey there, 

I'm encountering a frustrating issue with my Profile images. I've exported my Profile imges at the highest quality/resolutions and when I open the image file on my computer- it looks nice and crisp, but when I upload to Upwork - it looks low quality. Anyone have any ideas as to what is causing this?

The image I upload is 2940 × 2200. 

I will attach screenshots of how it looks on my profile vs how it is supposed to look.

[AndreaG]

Hi Melissa,

Could you please try re-uploading your portfolio items? Please keep in mind that 1000px width x 750px height dimensions are recommended, and let us know if an image with those dimensions still looks blurry.

[mviesca]

Hi there- I just tried that, and it is still blurry- see attached

[mviesca]

I've seen that many other people in these forums have this same issue. It is of great concern because we rely on these images to be of the best quality, otherwise employers will think it is the freelancer's lack of attention to detail.

I've attached a a post that someone posted a while ago with a potential code issue to look into- perhaps it was never addressed.

[AndreaG]

Thanks for confirming, Melissa! We'll have someone from our team will reach out to you via support ticket in order to assist you further.

[tomromanski]

Hi Andrea,

I'm having this same issue. Tried all sizes and image formats and still getting blurry images.

Please assist.

Regards,

Tom

[BojanS]

Thank you for reaching out to us, Tomasz.

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

[tomromanski]

Hi,

I'm currently facing this issue. The PNG on my computer looks great and as soon as I upload the screenshot to upworks it looks horrible.

Please help.

Regards,

Tom

[ef1b0a57]

Hi Andrea,

I'm having this same issue. Tried all sizes and image formats and still getting blurry images.

Please assist.

[PradeepH]

Hi Yasia,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[0fd615e6]

Hi, I have the same issue. My photos are blurry when I upload them. Tell me what should I do?

[759e32fa]

Hi Poorva,

Thank you for reaching out. Please try uploading a photo with 1000px width x 750px height dimensions, and let us know if an image with those dimensions still looks blurry.

[a7f97520]

I need the same help for my Portfolio images because they are a little blurry too.

Best,

Landon

[NikolaS]

Hi Landon,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[7c20aa2c]

Same issue! 

I've downloaded and tried different sizes but for me it's my profile pic. It's still super blurry- like I took it with an old flip phone from the 90s hahaha.

SOS! 

[NikolaS]

Hi Johnna,

Thank you for reaching out to us. Could you please share a screenshot from your end so that we can look into this further and assist you accordingly? 

[4c989c26]

Hi Nikola,

I'm struggling with the same thing. 4:3 ratio - 600DPI / 300DPI - all comes out looking TERRIBLE.

[NikolaS]

Hi Greg,

Could you please share a screenshot from your end so that I can look into this further and assist you accordingly? 

[4c989c26]

Hi Nikola, did you see my response?

G

[PradeepH]

Hi Greg,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[4c989c26]

 Thank you, Nikola. I've tried jpeg, png, exported at every possible quality setting, different sizes. I've published a test image on a website and I can zoom to 175% before it starts degrading. So it is definitely not the image! Thanks in adavan e for your help:) 

[15a03cfa]

Hi Nikola, 
I'm having the same issue with blurry pictures. I already tried to upload different file sizes. But I keep getting the same issue.

Jorn

[759e32fa]

Hi Jorn,

Could you please try re-uploading your portfolio items? Please keep in mind that 1000px width x 750px height dimensions are recommended, and let us know if an image with those dimensions still looks blurry.

[bc868f13]

Hi. I'm facing the same issue. It's very blurry in the overview part. Attaching the original image to compare

[PradeepH]

Hi Vladyslav,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[ekdahltova]

I'm having the same issue with a blurry profile picture. Could you please reach out to me with a support ticket as well?

[NikolaS]

Hi Tova,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[bca185ce]

I'm having the same issue with a blurry profile photo and I followed the sizing recommendations above. Could someone please send me the solution as well? 

Thank you!

[c9631298]

Hi! Also having this issue and have tried all of the resizing. Can you please help me submit a ticket? 

Thank you!

[NikolaS]

Hi Aubrey,

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[8277f341]

Has anyone been reached out to with one of these 'support tickets' to solve the problem? 

[ArjayM]

Hi Gregg,

I've checked the most recent support ticket raised in this thread and confirmed that assistance has been provided accordingly by one of our support team members. Could you please confirm if you need any help with your Upwork account? Is it about your profile photo as well? Let us know, and we'll look into that for you. Looking forward to your response.

[8277f341]

My images all get cropped even when I make them smaller and smaller. They additionally are not crisp. It appears I am certainly not alone in this issue.

[JoanneP]

Hi Gregg,

I'm responding here on behalf of Arjay. I want to confirm: are you having issues with the images when attaching them to proposals? Could you please share more information?

[4c989c26]

I have given up on this

[8277f341]

The images are all cropped off when I add them to my profile

[759e32fa]

Hi Gregg,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[8e93ab53]

Hello, im having the same issue with my portfolio images, perfect before upload, look awful once uploaded. I have tried the 1000x750 "solution" and it doesnt work. 

This issue seems to have been going on for years, surely there is a solution to this by now? Uploaded image attatched for reference. 

[NikolaS]

Hi Becca,

Thank you for reaching out to us. Could you please try to upload your image once again and share the screenshot from your end so that we can look into this further and assist you accordingly? 

[celgins]

Hello Becca,

This may provide little comfort, but when I view your portfolio, I'm not seeing any issues with the quality of your images. When I view the uploaded image in your screenshot, here is what I see:

Also, I downloaded the image. The image downloads as a JPG, 1000x747 and 96 dpi. The 96 dpi is a little better than the standard, optimal resolution for on-screen images, which is 72 dpi.

As someone with loads of graphic design and web development experience who has reviewed millions of graphics and images, I wouldn't have a problem with any image in your portfolio. I think they appear just fine.