Trouble changing my profile picture

[6ce17844]

Hi, I'm having trouble changing my profile picture. The upload seems to work fine, I adjust, I save, but the picture displayed on my profile remains the same. The chatbot's suggestions made no difference, so it seems to be locked or some other technical issue.

[PradeepH · Accepted solution]

Hi Nicolas,

I am sorry to hear about the challenges while updating your profile picture. Clearing cookies and cache can often resolve issues with browser performance or technical glitches. It removes stored data that may be causing problems. Using a different browser can also help identify if the issue is browser-specific. If these steps do not resolve the problem, feel free to reach out to us for further assistance. 

- Pradeep

[euphemia77]

Thanks for the response. I have had the same problem, now I know what to do 💪

[b2c99782]

Hello, i am having the same problem "Unable to get a proper response from the server". And clearing cache or cookies doesn't help

[LuiggiR]

Hi Airidas,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[6ce17844]

-Thank you, I'll try that.