Rising Talent Badge removed from an eligible freelancer

[aocumen]

Our engineers know that some users are experiencing an issue with their Rising Talent Badge. The Rising Talent badge was removed from the profiles of some eligible freelancers.

We will continue monitoring this issue, and once we have more information, we will update this thread. Thank you for your understanding. 

[a7885343]

Hi,

I had a rising talent badge. But the badge got removed. Also, no JSS score is there on my account. I've 15 out of 16 Top Rated eligible weeks.

Can anyone let me know about this?

Thanks

[e6b076bb]

It's possible that your Rising Talent badge was removed because you did not meet the criteria anymore. To maintain the Rising Talent badge, you need to be active on the platform and complete a certain number of projects within a specific time frame. It's also possible that your account was flagged for a violation of Upwork's terms of service.

Regarding the JSS score, it's possible that you haven't received enough client feedback for the score to be calculated. The JSS score is only calculated if you have completed enough contracts with feedback. You may want to review your completed contracts to see if any clients haven't left feedback yet.

You can contact Upwork's support team to get more information about why your Rising Talent badge was removed and why your JSS score is not showing. They can also help you with any questions or concerns you have about your account.

[759e32fa]

Hi islam,

Thank you for reaching out to us. Please know that in order to maintain the Rising Talent status, you must have the following:

• Complete projects on time and as promised to clients
• Maintain a 100% complete profile with accurate skills and genuine work
• Keep your availability status up-to-date
• Regularly submit proposals to projects that match your skill set
• Adhere to the Upwork Terms of Service
• Have been active in the past 90 days or joined in the past 30 days

[a7885343]

Hi  Annie,

but I think I did meet the criteria why  Rising Talent badge was removed?

[pradeephele]

Hi Islam,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep