When attempting to close their agency, agency owners would experience an error "Exception occurred Failed to parse ODS response..."
Owners could still get their agencies closed by contacting Upwork support team. This issue has now been fixed and if you decide to close your agency, you should be able to do it by going to Agency context> Settings> Agency Settings and clicking the Close Agency button:
While YouTube "Shorts" links aren't currently supported for freelancer profile intro videos, this is something that our engineers are working to fix soon. Meanwhile, as a workaround you should be able to r eplace "shorts/" with "watch?v=" in your link and the video will be added
Some clients may be experiencing errors when funding Direct Contracts, adding a funding method for a Direct Contract or releasing a payment on a Direct contract. Error: "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute.”
Our engineers are aware of the issue and are working to address it as soon as possible.
Our engineers are aware of issues with RSS feeds
- not reflecting recent jobs
- not matching jobs in My Feed
- US-only jobs not showing in RSS feeds.
Our teams are working to fix these issues as soon as possible.
Due to an issue that has since been resolved some funds from work completed 12/26-01/01 that were supposed to become available on Friday, January 6 became available prematurely on Jan 2nd. Freelancers who made a withdrawal the week of January 2nd, have already withdrawn their earnings and would not see them in Available tab on January 6th or January 11. -----
We encourage you to check your Transaction History report for more details and the Weekly Billing Cycle to understand the timings of how your payments are processed.
Some of you may have received notice of funds being available, but then felt confused when you saw a $0.00 balance. The reason why it was showing $0.00 is that the premature availability of funds caused your account to have a negative balance and since the issue has been fixed and your funds are now released, the negative balance has been paid off by the amount you have received. Simply put, the funds have been withdrawn earlier than expected, causing it to show $0.00.
Important Note: In your Transaction History report there will be two numbers in the Amount/Balance column for each transaction. The top number is the amount being credited (i.e. Hourly Payment) or debited (i.e. Service Fees or Withdrawals) to your account. The bottom number is the total balance on your account at that time. Credited amounts and positive balance will show without brackets while debited amounts and negative balance will show with brackets.
Many of you will notice that for your withdrawal transaction on January 2, the bottom number - which is the balance on your account at that time - would be negative and in brackets. That was because due to the bug the withdrawal was made prematurely before the funds actually became available. Since then, as the funds became available on your account they cover that negative balance.
New freelancers may be experiencing errors when uploading their profile picture. Example of an error:
Workaround: Please make sure you're using a supported browser. If you continue experiencing errors while using a supported browser, please let us know and share the name and version of your browser.
Some users may experience issues with changing the order of Skill tags on their profile.
Here are screenshots for reference.
Changing the order.
We would like to let you know that our engineers are aware of this issue and they are working as fast as possible on resolving it. We will follow up here in the thread as soon as we have more information.
Some freelancers may experience issues with jobs not loading in Best Matches or Recent Jobs tabs on Find Work page. The team is investigating the root cause of these issues.
Meanwhile, please make sure you update your feed by running searches, applying filters and saving your searches? Feel free to check out this help article and this one too for more information on how you can perform searches, save them to your feed and improve the results you see.
New users may experience issue with updating their profile photo.
Here is a screenshot of the error message:
Error text: "Failed to initialise NumberFormat since used feature is not support"
Our engineers are aware of this issue and they are working as fast as possible to resolve it. We will follow up here as soon as we have more information.