🐈
» Forums » New to Upwork » Facing Connect Issue
Page options
Donn Christian G-R's avatar
Donn Christian G-R J Community Member

Not receiving connects as a new account

Hello, Everyone!

 

A friend suggested I create an upwork account to Jumpstart my freelancing career. He mentioned that I should have free connectes upon joining for me to bid on contracts. After completing my account, I have 0 connect credits. Is there anything else I need to do?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
~Andrea

View solution in original post

1,096 REPLIES 1,096
Joshed's avatar
Joshed A Community Member

I have opened a new account but my page is not getting any connects yet. I want to know why it is not getting it and how can I get it. Please help me. 

Joanne's avatar
Joanne P Retired Team Member

Hi Joshed,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Atta Ur's avatar
Atta Ur R Community Member

Dear Upwork Support Team,

I recently created my Upwork account at the start of October, and I have yet to receive the free Connects that are usually provided to new users. Could you please assist me in receiving them?

Thank you for your support.

Atta Ur Rehman

 

Joanne's avatar
Joanne P Retired Team Member

Hi Atta Ur,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Syed Arif Hussain's avatar
Syed Arif Hussain S Community Member

 
I created my new account but I did not recive connects and my current balance is 0 connects. I need help. 
Jv Arvin's avatar
Jv Arvin B Community Member

Hello Joanne,

I completed my profile to 100% and verified my email but I did not received any connects, please help me what to do

Ronna's avatar
Ronna P Retired Team Member

Hi Jv,

 

This is Ronna, stepping in for Joanne. I would like to let you know that currently, new freelancers on Upwork need to do one of two things before they can receive free 50 Connects and submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. You can learn more by visiting this helpful article.

 

~Ronna
Chris's avatar
Chris C Community Member

Hi support, 

I have not received any 10 free connects every month since i first signed up months ago.

Sophie's avatar
Sophie A Community Member

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months. 

Understanding and using Connects – Upwork Customer Service & Support | Upwork Help

Haris Qasim's avatar
Haris Qasim H Community Member

How I buy free connect 

 

Haris Qasim's avatar
Haris Qasim H Community Member

Yes I am interested 

 

Syed's avatar
Syed H Community Member

 
Sophie's avatar
Sophie A Community Member

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months. 

Understanding and using Connects – Upwork Customer Service & Support | Upwork Help

Beyza's avatar
Beyza M Community Member

Hello, I have a problem with receiving connects. I researched and as far as I could find, when someone creates an Upwork profile they receive 50 connects within 48 hours (which you can see in this link https://community.upwork.com/t5/Freelancers/Free-connects/m-p/1516136#:~:text=to%20Upwork%2C%20Diaa!... But I haven't received those connects. Also, I am on the Freelancer Basic plan which it says in many places that I receive 10 connects per month on my billing cycle. But I haven't received any connects yet. I have also checked my connects history and there is nothing there.

Sophie's avatar
Sophie A Community Member

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months. 

Understanding and using Connects – Upwork Customer Service & Support | Upwork Help

Ronna's avatar
Ronna P Retired Team Member

Hi Beyza,

 

Thank you for sharing your concern. I would like to clarify that new freelancers on Upwork need to do one of two things before they can receive free 50 Connects and submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. You can learn more by visiting this helpful article.

 

~Ronna
Logo's avatar
Logo D Community Member

 

Dear Upwork Support Team,

I hope this message finds you well.

I am writing to inquire about the status of my Upwork account. I would like to confirm whether my account has been approved or if any further action is required on my part.

Additionally, I would like to address the issue of the connects. According to Upwork's policy, I understand that new users are provided with 10 free connects upon account creation. However, I have not received these connects yet. I would appreciate your assistance in resolving this matter.

Thank you for your attention to these issues. I look forward to your prompt response.

Best regards,

Shahzad Aslam

Ronna's avatar
Ronna P Retired Team Member

Hi Logo,

 

Thank you for sharing your concern. I can confirm that your account is active and does not have any limitations. I would like to clarify that currently, new freelancers on Upwork need to do one of two things before they can receive 50 free Connects and submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month or purchase Connects. You can learn more by visiting this helpful article. 

 

~Ronna
Sherif's avatar
Sherif O Community Member

I created my account on this platform a long time ago, yet I cannot provide any offer to any customer. Does the free subscription not meet that and this site is only paid?! The free plan is useless! I don't have any connect until now what can I do to won connects then I can be an active member in this community, Best Regards

Ronna's avatar
Ronna P Retired Team Member

Hi Sherif,

 

Thank you for sharing your concern. I would like to clarify that currently, new freelancers on Upwork need to do one of two things before they can receive free 50 Connects and submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. You can lean more by visiting this helpful article.

 

~Ronna
Ruhul's avatar
Ruhul A Community Member

Sir,

I'm a new freelancer in the upwork marketplace. I already opened an account two days ago. I updated my profile 100%. But I didn’t receive any connect that your marketplace give new freelancer. As a result i can't apply any job. Hope you can help me in this regard.

Yours sincerely
M. Ruhul Amin

Connect Issue.PNG

Ivygail's avatar
Ivygail J Retired Team Member

Hello Ruhul,

 

Thank you for sharing your concern. Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

~Ivy
Mohammed's avatar
Mohammed Z Community Member

I created my upwork account on August 1 and still have 0 connects. I have not received connects for two billing cycles.

Muhammad's avatar
Muhammad Y Community Member

Same.  Nobody has helped me out either so far. 

Sophie's avatar
Sophie A Community Member

Upwork no longer provides free Connects at sign up. Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months. 

Understanding and using Connects – Upwork Customer Service & Support | Upwork Help