Same phone number for 2 different accounts

[c574f4a7]

Hi.  I have a personal account for upwork, but recently my currently employer created me one.  When i tried to create the employer profile that my employee created for me, it says the current phone number has already been used on a different account.  How do I fix this?

[mwiggenhorn]

You can only ever have one account.  I've flagged your post so a moderator can assist you with this.

[AndreaG]

Hi Vy,

I checked and it looks like you've closed this account. If you need any further assistance please feel free to reach out to us through our different support channels.

Thanks!

[40d2c56a]

Hi Andrea, I had the same issue. I have a closed account and same phone number for the new account. It won't let me verify the new account. How to deal with this? 
Thank you! 

[PradeepH]

Hi Claire,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[13995239]

Hey, I have the same issue. I have a closed account and same phone number for the new account. It won't let me verify the new account. How to deal with this? 
Thank you! 

[feed_my_eyes]

You aren't allowed to start a new account; you could be permanently banned. You'll need to contact customer service and ask them to restore your old account.

[ArjayM]

Hi Fortbyte,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[306793bc]

I am having the same issue.  I have an upwork account I would like to keep. I created a separate upwork for a completely different skill that I am marketing to a completely different set of potential clients.  I removed my phone number from my original upwork account.  Upwork still isn't letting me verify my phone number on the new account.  What do I do?  I can't get ahold of anyone on the chat and when I try to create a ticket, it just says "link has been moved"

[ArjayM]

Hi Leah,

Please be aware that our platform (Upwork) has a policy of allowing only one user per account and one account per user, which ensures a fair and transparent marketplace for everyone.

I’ve escalated your community post to a support ticket to give your case the attention it deserves. One of our agents will be in touch with you soon to assist.