Hi Upwork community
I am trying to verify my ID before Upwork disables my account.
The selfie camera method gives an error message after I try take a picture.
I've tried on both my laptop and my cellphone but both of them give the same message.
It says "We are having some techincal probelms".
I need to verify it ASAP can someone please advise how I can proceed.
I tried to take the required selfie for the visual verification, but it keeps saying " We are having some technical problems. Please try again or choose another method". I tried a few times both with web and mobile camera, but no luck. Could you help me with this?
Could you please share more details about the problem you`re experiencing so that we can assist you further? I would recommend logging in via Firefox to complete your verification. Thank you.
Thank you for the follow up, Kimjun.
I will escalate your concern to our team and one of our team members will assist you further on your ticket with number 30426093.
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