Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Selfie recognition

bauman_keren
Active Member
Keren B Member Since: Dec 15, 2020
21 of 76

Hi Upwork community

 

I am trying to verify my ID before Upwork disables my account. 

The selfie camera method gives an error message after I try take a picture.

I've tried on both my laptop and my cellphone but both of them give the same message. 

 

It says "We are having some techincal probelms". 

I need to verify it ASAP can someone please advise how I can proceed. 

 

Thank you, 

Keren 

lusine-masuryan
Active Member
Lusine M Member Since: Dec 15, 2020
22 of 76

I tried to take the required selfie for the visual verification, but it keeps saying " We are having some technical problems. Please try again or choose another method". I tried a few times both with web and mobile camera, but no luck. Could you help me with this?

5258d485
Active Member
Kimjun D Member Since: Dec 12, 2020
23 of 76
I am having the same problem. Please can I receive some assistance
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
24 of 76

Hi Kimjun,

 

Could you please share more details about the problem you`re experiencing so that we can assist you further? I would recommend logging in via Firefox to complete your verification. Thank you.

~ Goran
Upwork
5258d485
Active Member
Kimjun D Member Since: Dec 12, 2020
25 of 76
Hi,

Thank you for responding
I have tried using my desktop's webcam then I tried scanning the qr code
with my android phone. Same result:" We are having some technical problems.
We are unable to use the camera on this device.

Please try again using your mobile camera."

I tried clearing cache and cookies and I even downloaded firefox and tried
taking a selfie there but I am still facing the same error
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
26 of 76

Thank you for the follow up, Kimjun.

 

I will escalate your concern to our team and one of our team members will assist you further on your ticket with number 30426093. 

~ Goran
Upwork
5258d485
Active Member
Kimjun D Member Since: Dec 12, 2020
27 of 76
Thank you.Where can I find their reply?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
28 of 76

Hi Kimjun,

 

You can access your tickets on this Link and follow up directly there with any additional questions you may have. 

~ Goran
Upwork
5258d485
Active Member
Kimjun D Member Since: Dec 12, 2020
29 of 76
Hi,

No one is responding to my messages in the link you sent me. I would
appreciate further assistance with this issue. Thanks
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
30 of 76

Hi Kimjun,

 

Rest assured, our team will update your ticket as soon as possible and will assist you further with your verification. Thank you.

~ Goran
Upwork