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Dispute Mediation Policy Changes | December 2023

Community Manager

We’re updating our Dispute Mediation Policy. These changes are effective as of January 12, 2024.


What’s changing?


  • Upwork will only review the last 30 days of milestone payments prior to the date the customer contacted Upwork. For qualifying Fixed-Price Contracts, payments outside the 30-day window cutoff can be resolved through Arbitration.
  • Either party will now have the option to pay the full Arbitration fee if one side chooses not to pay. 
  • Accounts will only be suspended if the Arbitration ruling isn't upheld or there is evidence of another violation of our Terms, such as fraudulent activity.

For detailed information, please refer to sections 6 and 7 of our Fixed Price terms and conditions found here.