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Terms of Service Updates (December 2022)

Community Manager

We’re posting to let you know about a few recent updates to our Terms of Service, specifically our Privacy Policy and Fixed Price Escrow Instructions. 

Fixed Price Service Contract Escrow Instructions

These escrow instructions cover payments for fixed price service contracts on Upwork. We are transitioning to a new Arbitration Service Provider, Ejudicate d/b/a BRIEF, to handle user disputes in the event that the internal dispute process is not successful. This service is optional in all cases, and will only occur when both the freelancer and client agree to it. We have also updated the fee schedule for these arbitrations to account for vendor and market changes. 

You can take a look at Section 7 and Appendix A to review the changes we’ve made to the arbitration service provider, process, and fees. These changes will be effective as of January 15, 2022. The previous version will remain in effect until then, which can be found at the link above under the updated escrow instructions. 

Privacy Policy

We have also updated our Privacy Policy and Data Processing Agreement (DPA). 

What's new in the update? We’ve made revisions to:

  • Reflect changes required by new privacy laws and regulations
  • Reorganize information and make things easier to understand
  • Provide more information about your rights to access, delete, and otherwise control your data

To view the updated Privacy Policy, click here.

To view the updated DPA, click here.

Please take a look at the updated documents, and reach out to support If you have any questions about any of these changes.