3 contracts closed by Upwork

waltham01 · ‎05-05-2022

Hi,

by some reason 3 of my active contracts were ended by upwork yesterday (not all of my contracts, just those 3).

Could please someone from the support team help me to have them reinstated please?

I checked with one of the clients, he said he didn't end it, and neither did I.

Would really appreciate your help.

romanogaspari · ‎05-05-2022

maybe restriction adopted for russians... I think so

joostdoevelaar · ‎05-05-2022

I'd indeed check if they are from Russia or Bellarus. We've been e-mailed and notified several times that these would be closed in May. Given that there were three - I can either assume it's that or they have been inactive for a long time.

PradeepH · ‎05-05-2022

Hi Andrey,

Thank you for your message. I will have our support team contact you for further assistance.

Thank you,

Pradeep

waltham01 · ‎05-09-2022

Pradeep, I just wanted to take a moment and thank you for your help on getting this resloved.

Someboday from the support team reached out to mea few days ago saying that they would run a manual review of the closed contracts, but I havn't heard from them since then.

The main issue is with the contract 22385449. I guess I won't be rehired if it is ended like this. So would really appreciate if this is somehow re-opened, if not, that would be sad. Could you please kindly remind collegues from the support team to get back to me with a status update? I mean, if they can fix it ,it would be great . If not, just needd to know this .

PradeepH · ‎05-09-2022

Hi Andrey,

Thank you for your message. I have followed up with the team and one of our team members will reach you as soon as possible on the same support ticket.

Thank you,

Pradeep