A reason for the return of funds

[tatyanamelnik]

How can I know the reason for the return of funds to our Upwork account? Funds were returned after a week without any messages or explanation. The payment method was usual and didn't change. 

[PradeepH]

Hi Tatyana,

I am sorry to hear about the returned withdrawal. I see that you are referring to the returned withdrawal on the agency account. I see that one of our team members has already reached out to the agency owner via a support ticket to clarify the reason. Since the agency is linked to the other user's account, I will be unable to share details with you for confidentiality purposes. 

- Pradeep