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hk1997
Community Member

Account Suspended

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

ACCEPTED SOLUTION
egaruth
Community Manager
Community Manager

Hi Hassaan,

 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket on this page and reply to the email if you have any questions for the team.

 

~ Nikola
Upwork

View solution in original post

688 REPLIES 688
7b4531cf
Community Member

Hello upwork community. 

Yesterday, I got hold on upwork. I didnt do any irregular activity. But when I work, I got message from upwork. 
What is the reason? and how can I resolve?
On upwork, there are some ongoing projects with clients

Please open my account again. 

Hi Daniel,

 

I'm sorry if you got caught off guard about the status of your account. Please be reminded that we can't disclose any information or actions being taken on a user's account publicly here in the Community. However, I can see that you've been coordinating with the team handling your case. We suggest you continue doing that through that email or your support ticket here so that the team can assist you accordingly and more efficiently.

 

~ Arjay
Upwork
2e8a5aff
Community Member

Hello Team,

 

I have created a ticket to solve my account-limited problems. But you didn't get any of the Reply and don't solve my problem. Please check my ticket and solve asap

 

thanks

Hi Hafiz,

 
We know you're eager to hear back from us, but our support teams are dealing with an unprecedented number of inquiries, causing delays in our response time. That being said, your concerns and questions are still our top priority, and we're doing everything we can to get back to you as soon as possible.
 
To help us streamline the process, please refrain from creating multiple tickets or posts about the same issue. This allows our team to assist you more efficiently and get you the best possible outcome faster. We appreciate your patience and understanding during this time.

~ AJ
Upwork

I will send many messages on a single open ticket. but your member not responding to me 

egaruth
Community Manager
Community Manager

Hi Hafiz Muhammad,

 

Thank you for following up. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

~ Nikola
Upwork
5087e0ef
Community Member

Hello, Its time to sad story.

My name is Alexey, and I am the rightful owner of the Upwork account, that was blocked 4 years ago. I had a lot of jobs, money on account, rating... The suspension occurred because I accidentaly accessed my account using a VPN. In 2 days account was suspended, I immediately reached out to Upwork support and provided all the necessary documents, such as my passport and proof of residence, electicity bills. However, some of the electicity bills were rejected since they were in my father's name, even though we share the same last name, which is allowed. So they decided to block me forever, and there is no reason for it, cause I am real owner, still living at the same place.

I am kindly requesting Upwork support to contact me so I can provide additional details via email or LinkedIn: **Edited for Community Guidelines**

Thank you for your attention to this matter.

Hi Alexey,

 

Can you please click on my name and send me a PM with the registered email address of the account you're referring to? I'll be happy to look into this further for you.

~ Luiggi
Upwork
danishjjamil
Community Member

Hello,

 

I am unble to submit proposals, it is requiring phone verification , when I am trying to use my mobile number it is not accepting and saying you have attempted many time, also asking me to contact support. (See the attached)
Please help.

Thanks

Kindly Contact Support, They are quick to respond

Hi D J,

 

Thank you for reaching out to us here in the Community. I see that you've been coordinating with the team via email, and a support ticket has been raised with your concern. We highly suggest you continue communicating with the team through your email or this page so that they can assist you accordingly and more efficiently.

 

~ Arjay
Upwork
8513aebe
Community Member

Hello upwork team,
I want to buy a connect to get new clients but when i go to buy a connects the button is always disabled can you please check whats happing there i am not able to apply for new jobs because of this issue

Hi Ajaysinh,

 

I am sorry to hear about the challenges while purchasing Connects. I checked your account and noticed that your account has been placed on hold for an investigation. I can see that one of our team members has already notified you about the same concern via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork
bc94281a
Community Member

Hi,

 

I've just received the following error when posting a job listing. 

 

"We're unable to post your job because your company has been suspended. Contact Upwork Support for more information."

 

Would somebody be able to tell me why this is happening and how I can get it fixed?

 

Cheers

Your account suspended. Speak with support to resolve. Check your tickets here https://support.upwork.com/hc/en-us/requests

5056d632
Community Member

I want someone to help me with this. I cannot seem to reach Upwork support and they cannot understand my problem. 

I used to have an Upwork account long ago and it got suspended because I had put my father's bank details there so I made a duplicate account to resolve the issue, the issue was resolved, I deleted my duplicate account and my initial account got resuspended. I started using that account but after some days, it got suspended again. I thought it was because I hadn't put any billing methods but now I have. I have contacted Upwork support many times, and they mistake the account by the closed duplicated one, I just want my account to be unsuspended. Someone help. 

When I go to the billing section, it says "Your account is suspended. Please contact customer support" and in other areas, it says "Financial transactions have been limited". 

 

 

Hi Omer,

 

I'm sorry to hear how this has inconvenienced you. The relevant team has contacted you via a support ticket to assist you with your account status further. You can access the ticket here.

~ Luiggi
Upwork
c247c0fc
Community Member

Hi dear @upwork my account is blocked more than 3 days. Now i want help from you by posting on my sister's account. My account is suspended more than 3 days ago. I receive email of providing details. I have provided all details. But no one again responding.in request section all the status is just open not solved . And live chat is also not available.

My email of account is **Edited for Community Guidelines**

And my name is Warda Javed

Kindly help me as soon as possible in this situation when no one is responding to me . Because my payments are also pending there in my account. Please temporary unsuspend my account so that i can withdraw them .my mother is in hospital.and i need this payment urgently at home.

Please Upwork im working with you along time ago. If my mistake is the reason of my account suspension. Im sorry to all of you please unsuspend my account.i never made more mistakes gave me a last chance.

Please help me as soon as possible.

Hi Nimra,

 

I checked the account you are referring to and I see that the account is already restored. I would like to inform you that allowing other users to access your account is a breach of our Terms of Service and may result in disciplinary measures against your account. To protect your account from unauthorized use, please keep your login credentials confidential and do not share them with anyone else.

 

Thank you,

Pradeep

Upwork
aamena-teamkoder
Community Member

Hello,

My Name is Aamena Saiyed. My account is on hold since last 7 days. Last time upwork support informs me to video verification i.e. on 26th July 2023. I have successfully completed the video verification and I got the email in which they stated that it will take upto 48 hours to confirm verification. 48 hours has been passed and I sent many messages on ticket still my account is on hold and not getting any reply from upwork support. Kindly help me to reactivate my upwork account.

Regards,
Aamena Saiyed

Hi Aamena,

 

I am sorry to hear about the action taken on your account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork

Hello Pradeep,

I have waited 53 hours till now from last reply I got from upwork. And now I am not getting any reply. Its very frustrating. And now I can not hold my clients more for this issue. Kindly solve this issue asap and reactivate my account.

Thanks

Hi Pradeep,

Its been now 10 days and I have done verification on 26th Jun 2023. Till now I didnt recieve any message or anything for my account suspension revoke. It is my humble request to please help me this issue. I am suffering a lot in this. I dont know where the process is stuck. No messages from Upwork side since last thursday. 

Thank,
Aamena Saiyed

Hi Aamena,

 

I apologize for the delay in responding to your inquiry. We understand how important it is to have your account reinstated as soon as possible.

 

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork

Dear Pradeep,

Now its been 18 days. Now I have lost 3 clients and since 18 days I havnt worked for any clients. Verification process is of 48 to 72 hours but in my case I dont know why Upwork takes 18 days till date. Whenever I update ticket on this issue, they always gave simple generic reply only. Can you please explain me why it takes this much time. Can you tell me where the verification process is reached and what is left to verify?

I am heavily rely on upwork. And I dont use anyother platforms for work. I am bearing loss from last 18 days. Its really frustrating and now I am feeling helpless in this matter. 

Regards,
Aamena Saiyed

Hi Aamena,

 

I understand your frustration and I assure you, our team is doing the best they can to assist you but they also have a process to follow. I can see that they have been actively communicating with you on your support ticket. Please update your ticket if you have additional concerns or questions as you are already being assisted by the right team and they would be able to answer your queries. We appreciate your continued cooperation and patience regarding this matter.


~ AJ
Upwork

Dear Annie,

I hope this message finds you well. I want to discuss the ongoing investigation into my Upwork profile suspension. While I understand that these matters can sometimes be complex, I am eager to gain insight into the current status and contribute towards a swift resolution.


Could you kindly provide me with an update on the specific challenges your team is encountering? This information would assist me in understanding the situation better and potentially offer insights that could aid in resolving the matter more efficiently.


I genuinely appreciate your team's efforts in addressing this issue; however, I must express my growing concern due to the duration of the investigation โ€“ it has been approximately 20 days now. As someone who relies heavily on Upwork for my livelihood, this situation has had a significant impact on my ability to earn income.


Considering Upwork's reputation for providing quality support, I am sure you understand my confusion as to why this process is taking longer than expected. I am hopeful that you can provide me with more specific details rather than a general response, as that would greatly assist in alleviating my frustrations.

The financial losses I have incurred over these past three weeks have been substantial, and I must inquire whether Upwork has a policy in place for compensating users who experience such setbacks due to extended support issues.


I have always held Upwork's support in high regard, and I believe in the effectiveness of your team. Therefore, I am kindly requesting an expedited resolution to this matter and the reactivation of my Upwork profile. This would allow me to promptly resume my work and begin rebuilding the momentum I had before this unfortunate situation arose.


Thank you for taking the time to read this message and for your understanding of my concerns. I eagerly await your response and look forward to a positive resolution.


Best regards,
Aamena S.

Hi Aamena,

 

I understand you want me to provide more info on this matter, however, please consider that the team working with you right now has all the answer that you need and there are information that can't be shared in the Community to protect your privacy as this is a public forum. Please send any questions that you may have to your existing support ticket so the relevant team can efficiently assist you.


~ AJ
Upwork
ef55f46d
Community Member

I can't apply to any job on the upwork and i did create my profile back in 2019 and now start doing from this profile but the jobs apply button is turned to gray now and disabled so i can't apply to any of job there also i have no notification on my profile to send my profile for review or anything so kindly help me out.

Thanks

Hi Usama,

 

Thank you for your message. I see that your account was restricted due to an issue with your billing method. I have followed up with the team handling your account and I am pleased to inform you that your account has been restored now. You can apply for jobs now. Feel free to message us if you need further assistance.

 

Thank you,

Pradeep

Upwork

YES

It's working fine now Thank you so much.

bilous-maksym
Community Member

Dear Upwork Community Members,

 

I am reaching out to you today with great urgency and a plea for assistance regarding a distressing issue I am facing with my Upwork account. My name is Maksym, and for almost a decade, I have been an active freelancer on Upwork, accumulating an impressive track record of over 10,000 work hours and earning more than $200,000. I am proud to hold a solid rating , which reflects the quality and dedication I have brought to every project.

 

Regrettably, I find myself in a grave situation where my account has been suspended, preventing me from accessing my funds and continuing my work. What adds to the frustration is the misnaming of my account in recent communications from Upwork, where I was referred to as "Amarjeet," a name completely unrelated to me. This blocking message, with an incorrect name, leads me to believe that the suspension was done by mistake.

 

Throughout my entire Upwork experience, I have consistently used my genuine name, Maksym. It is deeply troubling to see such a significant error in the communication regarding my account suspension. This adds to my growing concerns about the handling of my case and the transparency of the verification process.

 

I have followed all the necessary steps in the verification process, which have been dragging on for a staggering 22 days. My last video verification was conducted a week ago, and since then, I have received no concrete updates on the status of my account. The responses I do receive are automated and impersonal, along the lines of "We are reviewing your account, and if we don't get back to you within 48 hours, please contact us again." However, when I do reach out, I am simply asked to wait another 48 hours.

 

As you can imagine, this extensive and opaque verification process is causing immense concern, especially in terms of accessing my hard-earned funds. I am left wondering whether these funds will be held indefinitely until a final decision is made on my account. This uncertainty is deeply troubling, as I rely on these funds for my livelihood.

 

I kindly request your understanding, support, and guidance as I navigate this distressing situation. I have always valued my relationship with Upwork and the opportunities it has provided me over the years. I am hopeful that by sharing my story and seeking the collective voice of our community, we can shed light on my case and prompt a fair resolution.

 

If anyone has experienced a similar issue or has any advice or suggestions on how to expedite the resolution process, I would greatly appreciate your insights. Additionally, any guidance on how to escalate this matter within Upwork would be immensely helpful.

 

I want to express my sincere gratitude for your time and consideration in reading this message. I am deeply grateful for any support you can offer, and I remain hopeful that together we can bring attention to my situation and work towards a positive resolution.

 

Thank you once again, and I look forward to your assistance and guidance.

Sincerely,

Maksym

 

**Edited for Community Guidelines**

Hi Maksym,

 

I understand this is a difficult situation for you. I checked and your ticket is assigned to the correct team, and they should be able to help you with your concern. I would recommend adding these to the same ticket thread so that the team has the correct information to assist you more efficiently. Please donโ€™t hesitate to update the same ticket thread if you have further questions or concerns.

 

I hope our community finds your post so people who had to also re-verify their accounts can share their experiences.


~ AJ
Upwork

What is ban reason?

Maybe it was hijacked then renamed to Amarjeet.

No other ways, support only. Yep, it is slowly and with no guarantee.

dezalator
Community Member

Hello. I already created a request regarding my account suspension a year ago and got help, however, I didn't have the required documents at that moment and let it be. Now I am trying to resolve this issue again, and no one is answering my request.

Hi Alex,

 

I am sorry to hear about the action taken on your account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork

No one is assisting me. I created request 40678418 2 months ago and have not received any answer since

ad20bc7a
Community Member

I hope this message finds you well. I am writing to appeal the restriction placed on my Upwork account and humbly request that you consider reinstating my ability to work on the platform. I understand that the restriction was imposed due to [mention the reason or issue that led to the restriction, if known], and I sincerely apologize for any inconvenience or violation caused by my actions.

I assure you that I deeply value the opportunities that Upwork provides for freelancers like me to showcase our skills and expertise to a global clientele. Upwork has been an essential platform for my professional growth, enabling me to connect with clients and work on various projects that align with my passions and expertise.

Having reflected upon the situation that led to the restriction, I am committed to rectifying any mistakes and ensuring that such issues do not arise again in the future. I genuinely appreciate the importance of maintaining a secure and trustworthy environment for all users on the Upwork platform.

To assure you of my commitment, I have taken the following steps:

  1. Educated Myself: I have thoroughly reviewed Upwork's Terms of Service and Community Guidelines to better understand the platform's rules and regulations. I am now fully aware of the best practices to ensure a positive and compliant presence on Upwork.

  2. Improved Communication: I acknowledge the significance of clear and transparent communication with clients. I will make it a priority to establish effective communication channels, ensuring that all project details, timelines, and milestones are mutually agreed upon and understood.

  3. Enhanced Work Quality: I am dedicated to delivering high-quality work that meets or exceeds the expectations of my clients. I understand that client satisfaction is crucial to building a successful freelance career on Upwork.

  4. Prompt Responsiveness: I have set up notifications and reminders to ensure timely responses to clients' inquiries and messages, fostering better collaboration and a smoother project workflow.

  5. Collaboration with Upwork Support: If necessary, I am open to cooperating with the Upwork Support Team to address any concerns or clarifications related to my account.

Upwork has played an integral role in supporting my professional aspirations, and I sincerely regret any actions or oversights that led to the restriction of my account. I am committed to upholding Upwork's principles and contributing positively to the platform's vibrant community.

I kindly request the Upwork Support Team to reconsider the restriction on my account and grant me the opportunity to continue working on Upwork. I assure you that I will conduct myself responsibly and professionally at all times, adhering to the platform's policies and guidelines diligently.

Hi Khurram,

 

I am sorry to hear about the action taken on your account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep

Upwork

This time, I am facing some issues with my Upwork account while applying to proposals or submitting work on clients' demands. Kindly resolve this issue as soon as possible so that I can start providing the best service to customers using the Upwork platform.

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