Account Suspended

[29df2522]

I have completed 10 time identity card, Tax Card, resident card, and when started my upwork account that time also confirm my identity and upwork client account in also confirm my credit card and ATM card.

My freelancer massage me I am fraud but I am not but I can't reply because my account is restricted all call me fraud my reputation became damage please fast solution now 

I have attached

Passport 

Tax payers card

Government I'd card 

Election Card

I'm from India please help me send your number and call me and video chat and verify me my all project are stopped 

Please immediately activate 

[IvygailJ]

Hello Amna,

Thank you for reaching out. I checked your account and could not find any restrictions. Could you please confirm if you are referring to a different account? If so, could you please click on my name and send me a PM with the email address linked to the account in question? I will be sure to look into your report and escalate it accordingly.

[540c7e75]

IVygail plz help check your DM

[IvygailJ]

Thank you for following up, Amna.

I have shared your concern with our assigned team, and one of our agents will reach out to you directly to provide further assistance. You can access your support ticket here. 

[540c7e75]

thank you Ivygail but i not received any response yet.

[540c7e75]

Dear Upwork Support Team,

I hope this message finds you well. I am writing to express my deep concern and request an immediate review and reinstatement of my Upwork account, which was recently suspended by huge misunderstanding due to a identity verification in payment method . I have the same account issue that Joseph describe.

I would like to clarify that I am unable to use a personal Payoneer account due to family restrictions. After a thorough discussion with Upwork support, I was permitted to use a joint Payoneer account with my sister. This joint account is a shared bank account where both my sister and I are listed as beneficiaries. I have all the necessary documents proving that both of our names are on this account.

Recently, in a state of confusion caused by an attempted hacking incident,(a person asked me to sell my account.but I refused) so in a hurry I updated my account information image etc. Unfortunately, due to the selected image I received the identity verification notice, I immediately corrected the image. And locat my ID card that is missing at this time,
Mr.Maya a verification manager asked us to connect with you soon but after some time when she noticed the name mismatch, it resulted in my account being suspended due to this name mismatch on my payment method, despite having prior permission to attach it. What was even more shocking was that the suspension occurred without a request for any verification documents, which I am fully prepared to provide. (Because you now have a joint account allowed)

This situation has been incredibly distressing, especially considering that Upwork explicitly allows joint accounts. I have ongoing contracts and funds in my account, and this sudden suspension has severely impacted my ability to fulfill my professional commitments.

I kindly request that you please review my case thoroughly again, because I am sure it's a big misunderstanding.and you people suspended my account in hurry without asking me any verification. So the attached documents that confirm the legitimacy of the joint account. I am more than willing to provide any additional information or verification required to resolve this matter swiftly.

Thank you for your attention and understanding. I deeply value my relationship with Upwork and am hopeful for a prompt resolution to this issue.
Here is Bank statement of both names. And sacren shot of Mr.pradeep allowing others name in Payoneer account is permission able. So for verification I am supplying the required documents for your review. Now I am connecting with you from my sister account because multiple accounts not allowed.
If you need more verification I am here plz let me know
I can provide,
visual verification
iD card
Joint account statement
Payoneer account details
Everything you need to resolve this matter
Best regards,

**Edited for Community Guidelines**

[RonnaP]

Hi Amna,

I’m sorry to hear your concern about your account’s status. I’m happy to help. I checked and see that you already have a support ticket, and the handling team is currently reviewing the issue. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[540c7e75]

Dear Upwork Support Team,

I hope this message finds you well. I am writing to request an immediate review and reinstatement of my Upwork account, which was suspended due to a misunderstanding related to identity verification for my payment method.

Due to family restrictions, I was permitted to use a joint Payoneer account with my sister, and I have documents to prove this. Recently, after an attempted hacking incident, I updated my account information in confusion, which led to an identity verification notice. Despite correcting the image, my account was suspended due to a name mismatch without requesting verification documents, which I can provide.

This has severely impacted my ability to fulfill my professional commitments. I kindly request you review my case thoroughly. Attached are the necessary documents, including a bank statement and a screenshot from Mr. Pradeep allowing other names in a Payoneer account. I am willing to provide any additional information required.

Thank you 

**Edited for Community Guidelines**

[29ab259b]

While I was out of country, upwork asked for some verification documents. Since I didn't have access to those documents, I was unable to upload them in a weeks time. As a result, upwork has suspended my account. I did submit an appeal request, but haven't heard back from them after several days.

Can someone please provide guidance on how to approach this?

My email address is "**Edited for community guidelines**"

[29ab259b]

Note: I had to create another account to be able to post to this community.

[57b7bde1]

upwork team my account suspended or identity verification nahi ho raha ha

[LuiggiR]

Hi Allah,

Are you referring to a different account? If so, please click on my name and send me a private message with the registered email address of the account in question so we can assist you further. 

[888a5ef2]

Hi Support Team,

I'm reaching out because I recently received a notice requesting that I verify my identity. I promptly provided my passport and a copy of a letter from my municipality, which included my address, first and last name. Despite this, I later received an email stating that my account has been permanently suspended.

I've tried contacting the support center multiple times but haven't received any further responses. I'm genuinely confused and concerned as to why my account was suspended in the first place.

I'm willing to provide any additional information or documentation needed to get my account reinstated. This includes more photos, proof of identity, or even a video call to verify that it is indeed me.

I had to create this new account just to be able to post this message, and I sincerely hope someone can assist me in resolving this issue.

Could someone please help me to get my account back?

I can provide my email address from my banned account if needed.

Best regards,
Gijs

[IvygailJ]

Hello Gijs,

I am sorry to learn about the limitation on your account. Could you please try checking your registered email address? You should be able to find a notification about your ticket in your inbox and view our team's message from there. If you reply to the email that will also reach our team so they can assist you further.

[d07033d5]

I had an account here that has been suspended in 2022 due to sanction policies regarding freelancers operating from Russia and Belarus. I am living outside of Russia now, but I was unable to recover my account because I got an email saying that my account is either non-existant or not suspended. If I try to log in, I get a warning that it has been suspended. So I assume it exists?.. Is it still possible to recover and keep my old account instead of the new one I created?

[IvygailJ]

Hello Lurii,

Could you please try accessing your account again? I see here that your account has been restored. I also noticed that you are already in correspondence with our team on your support ticket. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. I have also notified the team handling your case. You can access your ticket on this page.

[94cbde00]

I hope this message finds you well. I am writing to request an immediate of my Upwork account, which was suspended without requesting any verification documents related to a misunderstanding regarding my payment method's identity verification.

Recently, after an attempted hacking incident, I updated my account information in confusion, which led to an identity verification.

This suspension has severely impacted my ability to fulfill my professional commitments. I kindly request you open a support ticket so I can supply the necessary verification documents for review.I am willing to provide any additional information required.

Thank you for your attention and understanding.

[RonnaP]

Hi Moon,

I’m sorry to hear about the issue on your account. Could you please click on my name and send me a PM with the email address associated with the account that's having the issue? I will be sure to look into this for you to assist you accordingly.

[94cbde00]

plz check PM

.where i send details plz its a request to review my account suspension i have all documents that needed to prove my paymet method and identity verification 

[94cbde00]

waiting for your reply

[1b94df0c]

Dear Upwork Support Team,

I am writing to express my deep disappointment with the handling of my account suspension. My account was in good standing when I was approached by a hacker attempting to purchase it. Suddenly, without warning or an opportunity to verify my identity, my account was permanently suspended.

Since then, every attempt I make to communicate or resolve this issue results in further suspensions of my other accounts, leaving me with no clear path forward. I have all the necessary proof of my identity and have been trying each day to discuss the matter, but I feel unsupported.

I have never violated Upwork’s Terms of Service, and it is incredibly frustrating that my account was not protected from hackers, nor was I given proper guidance on how to proceed. I need your assistance in getting my account back, and I am willing to do whatever it takes to prove my identity.

Please guide me on the proper steps to take, as I am determined to resolve this issue and regain access to my account.

Thank you for your attention to this urgent matter.

[PradeepH]

Hi Michy,

I am sorry to hear about your suspended account. I see that you have already sent me a private message. Could you please share the registered email address in the same private message so that I can look into it for you? 

- Pradeep

[1b94df0c]

plz check PM and its request to review my account without suspending this account.because ib will  definatly delet it.

[1b94df0c]

still waiting but receive no response yet.

[540c7e75]

my account is blocked plz unblock it as ssoon as possible

thanx

[adeel_ahsan]

What's the reason of your account block?