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a8b9ef61
Community Member

Account name not changing

Hello there,

My account name is currently Teteus Bionic, even thought I did not set that name and after trying several times to change the name it is not changing; as my name should be Matheus Moraes

When I go to account and press the icon to change information, it allows me to type in a new name, the problem is after saving the changes it refreshes and the name remains unchanged.  

1 REPLY 1
JoanneP
Moderator
Moderator

Hi there,

 

I'm sorry to hear that you are experiencing issues updating your name. Please try again to type in your name in your settings after clearing your cache and cookies or using a different browser. You might also want to check that your browser is up to date before attempting the change again. If the issue persists, please let us know. 

~ Joanne
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