Acount on temporary hold

[8f1f05c0]

I'm trying to hire a new freelancer (I have several others on active contract), and this user can't accept the job offer because it says that the client account is on temporary hold. 
how can I know why my account is on hold and how can I fix it ASAP?

thanks!

[759e32fa]

Hi Nathan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.