Activity Code

[singlasumit]

Hello folks, 

I've been experiencing a strange issue. When I login to the web page, I get, "This client requires an activity code for adding time, but hasn't assigned you any activities." 

The client says they have updated the activity codes but I get this error. The weird part is that the mobile app works absolutely fine. I've tried nearly everything I could think of (and failed miserably).

Please help!

[AndreaG]

Hi Sumit,

Activities are available for clients to help tag their freelancer's time to different types of work, projects, or other trackable items within a single hourly contract. You can review and share this help article with your client for more info. Could you please confirm the Contract ID you're referring to so I could check? 

[singlasumit]

Thank you, Andrea. They've confirmed everything is ok from their side. Plus, it works fine in the app.

The contract ID is 29677552

[NikolaS]

Hi Sumit,

Thank you for following up and sharing the Contract ID. I checked but I could not replicate the issue you experience. Could you please share a screenshot of the message from your end so that we can look into this and assist you further?

[singlasumit]

Thanks for trying to help, Nikola. Attaching screenshots of the same contract, same day - from the web browser and the android app.

[NikolaS]

Hi Sumit, 

Thank you for sharing screenshots from your end. I shared your report with our team and it looks like this is a known issue, and the team is working as fast as possible to resolve it. 

We appreciate your patience and we will follow up once the issue is resolved. Our team will also reach out to you via email to assist you directly. 

[singlasumit]

I'm grateful for your quick support, Nikola. Thanks!

[kochubei_valeria · Accepted solution]

Hi Sumit,

I'd just like to circle back here and confirm that the issue reported on this thread has been fixed. Our support team has provided an update on your support ticket as well. 

Since this has been solved, I'll be closing this thread. Thanks!