Added billing method but can't message

[2c3c6b19]

Help, please?  I added a payment method but when I go to reply to a proposal by message I am asked to add billing.  When I click that button, I am shown two tour screens and then nothing. 

This may be a conflict between my account and a company account I created (to which I added the billing).  Could someone at Upwork please sort this out so I can message proposal providers?

Thanks!

[AndreaG · Accepted solution]

Hi Kieran,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.