Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Aug 1, 2019 09:34:31 AM by Petra R
Ambition K wrote:
India
Is "Ambition" your real, legal name? Because otherwise you'll have the next problem in a minute.
Aug 1, 2019 09:50:10 AM by Virginia F
Petra R wrote:
Ambition K wrote:
IndiaIs "Ambition" your real, legal name? Because otherwise you'll have the next problem in a minute.
It appears to be his agencie's name ... another agency posing as a single contractor. So many seem to be getting away with this.
Aug 1, 2019 10:04:17 AM by Bojan S
Thank you for following up, Ambition.
You're Country was updated to India. Please add the rest of address information to your application.
Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable.
Thank you.
Aug 3, 2019 07:06:23 AM by Anastashia L
Aug 3, 2019 07:52:41 AM by Aleksandar D
Hi Anastashia,
Thanks for reaching out to us. I have updated your country as requested. You should now be able to update your address by going to your settings page and updating your address in your Contact Info page.
Thank you.
Aug 4, 2019 07:28:31 AM by Aleksandar D
Hi Jawid,
Thanks for reaching out to us. I have updated your country as requested. Let us know if you need further assistance.
Thank you.
Aug 6, 2019 01:17:32 PM by Liz R
Aug 6, 2019 02:40:49 PM by Bojan S
Hi Liz,
We updated it from our end to the United States. Please update the rest of the information to your profile.
Thank you.
Aug 7, 2019 06:10:29 AM by Panagiotis D
Hello, I accidentally added wrong country on account creation and now I am not able to receive verification code. The problem is that I am not able to visit the settings page until my account is verified.
Aug 8, 2019 12:52:15 AM by Carolina S
Hi! I recently signed up for Upwork and, while submiting my application, the country selected by default is UK, where I'm currently traveling, and I cannot change it to Spain, where I normally live (and where I have a verifiable phone number). Can you please help me out?
Aug 8, 2019 01:00:19 AM by Goran V
Hi Carolina,
Your address needs to reflect your current location. Once you`re back to Spain you can update your country and address. Thank you.
Aug 8, 2019 01:10:20 AM by Carolina S
Hi Goran! How can I verify my phone number then, if the only option is having a phone number of the country you're currently in, even if you're just traveling for a few days? Thanks!
Aug 8, 2019 02:33:21 AM by Goran V
Hi Carolina,
Your country is now updated. Just to clarify my previous post, if you have moved for a longer period of time you should have your address reflect your location.
If you`re traveling for a short period of time there's no need to update your address. Thank you.
Aug 8, 2019 05:09:37 AM by Ernesta G
Hello, when I first registered, I was living in UK. I hadn't finished my profile then and now I moved to Lithuania and I want to finish my profile, but I can't change the country..
Aug 8, 2019 05:25:13 AM by Goran V
Hi Ernesta,
Our team has updated your country, thank you.
Aug 8, 2019 07:25:45 AM by Olena S
I have the same issue too - by default, the US were selected, but I'm living in Ukraine and use the Ukrainian phone number. Can't finish the registration. Please help
Aug 8, 2019 08:32:18 AM by Bojan S
Hi Olena,
You Country was updated to Ukraine. Feel free to continue with your registration.
Thank you.
Aug 11, 2019 06:05:36 AM by Sergio V
My country is set to Malawi for some reason.
I reside in Serbia and can't change the value to show Serbia.
Aug 11, 2019 06:09:39 AM by Aleksandar D
Hi Sergio,
I have updated your country as requested. You should now be able to update your address by going to your settings page and updating your address in your Contact Info page.
Thank you.
Aug 11, 2019 08:02:08 AM by Aleksandar D
Hi Liel,
I have updated your country to Israel as requested. Let us know if you need further assistance.
Thank you.
Aug 11, 2019 09:15:47 AM by Michal K
Hello, I need to change my country from England to Czech republic, and the create your profile form doesn't let me to.
Aug 11, 2019 02:28:25 PM by Joanne P
Hi Michal,
I checked your account and see that you have been requested to complete the phone verification step. Please proceed with verifying your phone number first so that you can proceed with updating your location. If you need further help, please let us know. Thanks!
Aug 11, 2019 02:32:52 PM by Joanne P
Hi Adrienne,
As requested, your country has been updated to United States. Thanks!
Aug 12, 2019 01:08:00 PM by Daniel C
Aug 12, 2019 01:36:21 PM by Bojan S
Hi Daniel,
Your Country was updated to Spain. Feel free to add the rest of the information on your profile.
Thank you.
Aug 13, 2019 01:14:34 AM by Sujin H
Hi, I am an American web developer who currently lives in Germany. I chose the location of the USA when I started the sign-up process. Now, I can't put my German phone number for the phone verification because it is set to the USA number. I tried to close this account and start it all over again but I can't even find the account closing option either. Please help me !!
Thank you!
Aug 13, 2019 01:24:12 AM by Goran V
Hi Sujin,
Your country is now updated, feel free to update the rest of your address and continue with your phone verification. If you have any additional questions let me know, thank you.
Aug 13, 2019 02:19:23 AM by Sujin H
It was set to Germany once and then it is back to the USA now for some reason. Could you please fix it again?
Aug 14, 2019 08:21:19 AM by Rashad S
I entered the wrong country upon registration and I cannot change it and cannot verify the current selection. I am currently in Lebanon.
Aug 14, 2019 09:35:46 AM by Bojan S
Hi Rashad,
Your country has been updated to Lebanon. Feel free to add the rest of the information on your profile. Thank you!
Aug 17, 2019 03:12:51 PM by Val S
Hi there,
Just registered my account and cannot change my country. I am stuck in submitting my profile with location grayed out.
Aug 17, 2019 05:38:48 PM by Joanne P
Hi Val,
You'll be able to update your location once your profile is approved. Please complete your profile and submit it for review, thanks!
Aug 17, 2019 11:47:00 PM by Val S
Hi Joanne,
I am stuck at verifying my phone number. So I can't move forward with the submission.
Can you move me back a step so I can choose my country.
And also, why isn't Kosovo on the list?
Aug 17, 2019 11:58:50 PM by Aleksandar D
Hi Val,
Unfortunately, at the moment, there are no updates on having Kosovo listed on the list of countries that a user can select on Upwork. Please let us know into which country would you like us to update your profile.
Thank you.